When you report your card as lost or stolen:

• we will immediately cancel your card
  
• we will send you a new card, which will arrive within 7 business days
  
• your new card will have a new number and expiry date, and you will need to set up a new card PIN.

When your new card arrives:

• you will need to activate the new card before you can use it
  
• you can set up a new PIN when you’re activating your new card
  
• if you have any direct debits or recurring instructions on your card, you will need to update these with your new card details.