I received an error when creating my Business Payments Credit. What does it mean?
Header record not found
The file does not contain a header record (usually a 0 record). This record is situated at the top of the file and contains titles such as date, amount etc.
Record is not in correct format
The record on this line is in a format that cannot be recognised. You may need to check the fields to ensure they are correct.
Unexpected record
The record on this line is an incorrect type of record. The order of the fields in this record may be incorrect.
Invalid transaction type
The record on this line is an invalid transaction type. Suncorp Bank does not allow the following transaction types:
- Australian Govt Security Interest (51)
- Family Payments (52)
- Pensions (54)
- Debenture/Note Interest (57)
More than one balancing transaction in file
The file contains more than one balancing transaction. These transactions are identified as the following transaction codes:
- Business Payments Credit - 13
- Business Payments Debit - 50
Suncorp Bank will only accept files with one of these transactions.
Invalid characters
This field for the record on this line has invalid characters. This field should contain the following characters only: A-Z, a-z, 0-9 and space, full stop and the following characters: < > ( ) + ? & ! $ * ; : _ - / \ % , # @ ' " = ~ `
Total record does not balance with transactions
The footer record (7) is showing that the balancing record is not equal to the sum of all the transactions. Please check all values again.
Total record not found
There is no footer record containing totals in this file. You will need to include a footer record before this file can be processed.
More than one batch in file
This file contains more than one batch of transactions. To proceed you will need to ensure that there is only one batch.
Direct debit file transaction limit exceeded
The record on this line has a transaction amount that is greater than your transaction limit. You will need to edit or remove this transaction to proceed.
Direct debit file limit exceeded
The file amount is greater than your file limit. To proceed you will need to reduce the file amount below your file limit by removing some transactions or processing two files.
Maximum direct debit period limit exceeded
Processing this file will mean that you will exceed your period limit. You can check what period limit you have remaining in Internet Banking.
APCA ID invalid
The APCA ID in the file does not match that allocated.
File date greater than 120 days in the future
The date on this file is greater than 120 days in the future. To process this file you will need to make the processing date earlier.
BSB number not valid
The BSB for the record on this line is not valid. If you believe that it is valid please contact us on 13 11 75.
You are not authorised to use APCA ID
You are not permitted to submit files under this APCA ID. If you believe that you should be please contact us on 13 11 75.
More than one trace account
You may only have one trace account for all transactions in a file. You will need to edit the file.
Trace account not at Suncorp Bank
The trace account specified in the file must be a Suncorp Bank Account. You will need to input a Suncorp Bank account as the trace account to continue.
File Date in the past
The processing date in the file is in the past. This file can still be processed and this warning is to allow you to check that you have submitted the correct file.
Suncorp Bank Account Number Invalid
The record on this line has an invalid Suncorp Bank account number. The file can still be submitted but the transaction will reject back to your account.
