Carbon Insights Accounts are closing on 31 March 2026. Until this date, you can continue using your Carbon Insights Account and Visa Debit card as usual.
If you agreed to the change to your terms and conditions on or before 25 March 2026, your account will be renamed an Everyday Options Account and the varied term and conditions will apply on 31 March 2026 and your account will remain open.
If you did not agree to a change to your terms and conditions, your account will close on this date.
Your account terms and conditions are scheduled to be varied and your account renamed an Everyday Options Account on 31 March 2026.
There is nothing you need to do. There’s no change to the way you use or access your Account and Visa Debit card.
In early April 2026, we’ll send you a replacement Visa Debit card with an updated design but your account number and all your card details, including your card number and PIN, will remain the same, and your digital wallet will work as normal.
What will stay the same?
- You'll keep the same account number and Visa Debit card details, including your PIN, and your digital wallet will work as usual.
- Your automatic recurring payments, as well as direct deposits into your account (e.g. your salary), will continue as usual.
- Your $0 monthly account keeping fee will remain.
- You'll still be able to hold up to 9 Sub-Accounts.
- Any existing flexiRatesƒ will continue.
- You'll continue to have access to Feel Good Rewards.
- You'll still be able to manage your account online and via the Suncorp Bank App.
What will change?
- Your account will be renamed an Everyday Options Account (but your account details won’t change).
- You’ll receive a replacement Visa Debit card with an updated design (but your card details and digital wallet access won’t change).
- You’ll no longer be able to view estimated carbon emissions for your transactions».
- You’ll have access to in-branch or Bank@Post services.
- You’ll have the option to use your account as a Home Loan Offset Account*.
Additional information to consider
Accrued interest
When your account is renamed an Everyday Options Account on 31 March 2026, any interest you’ve accrued on your Carbon Insights Account will be applied to your account immediately as part of the change.
Youth account holder card restrictions
Your replacement Visa Debit card will continue to have restrictions on certain purchases, including gambling and lottery, for account holders under the age of 16.
Your Carbon Insights Account (and any Sub-Accounts) will close on 31 March 2026, and any Visa Debit cards linked to your account will be cancelled.
You can continue using your account until it closes.
What you need to do before your account closes
Before 31 March 2026, you should:
- redirect any recurring or automatic payments linked to your account, such as direct debits;
- update any incoming payments to your account like your salary; and
- transfer any available funds to another account.
What happens to any remaining balance?
- If you have another Suncorp Bank account in the same name, we’ll automatically transfer any remaining funds from your Carbon Insights Account and Sub-Accounts to that account. If a transfer can’t be completed, you’ll need to contact us to recover your funds.
- If you don’t have another Suncorp Bank account in the same name, you’ll need to contact us to recover your funds.
What happens to my flexiRates?
If you have flexiRates on your account when it closes on 31 March 2026, the amount of interest that you would have accrued had your account not been closed will be honoured. That amount will be paid into your Carbon Insights Account before closure.
Timeline of changes to existing Carbon Insights Accounts
Completed
Upcoming changes
On 16 February 2026
If you’re an existing Carbon Insights Account customer, we sent you an email letting you know that all Carbon Insights Accounts are closing, and explaining what you need to do if you’d like to keep your account open.
Completed
Action required
On or before 25 March 2026
Customers were given the option to agree to a change to their terms and conditions by this date to keep their account open.
If you agreed, your account terms and conditions are scheduled to be varied and your account renamed an Everyday Options Account on 31 March 2026.
If you did not agree, your account is scheduled to close on 31 March 2026.
We are here
Upcoming changes
On 31 March 2026
If you’ve agreed to the change, your account terms and conditions will be varied and your account will be renamed an Everyday Options Account on 31 March 2026.
If you haven’t agreed to the change, your account will close on 31 March 2026.
Changes complete
Early April 2026
If your account has been renamed an Everyday Options Account, we’ll send you a replacement Visa Debit card in early April 2026. You'll keep the same account number and Visa Debit card details, including your card number and PIN, and your digital wallet will work as usual.
Your current card will remain valid until you receive your replacement card. Once you receive it, destroy your old card securely and start using the new card.
Frequently Asked Questions
What’s happening with my Carbon Insights Account and how do I keep it open?
All Carbon Insights Accounts are closing on 31 March 2026.
If you’ve agreed to the change to your account terms and conditions in the Suncorp Bank App on or before 25 March 2026, your account terms and conditions will be varied and your account will be renamed an Everyday Options Account on 31 March 2026.
If you didn’t agree to the change, your account will close on 31 March 2026.
If I agreed to the change, will there be any time when I don’t have access to my account?
No. If you agreed to the change to your account terms and conditions, and your account terms and conditions will be varied and renamed an Everyday Options Account, and you’ll continue to have access to your account.
If you didn’t agree to the change, you’ll still have access to your Carbon Insights Account until it closes on 31 March 2026.
What happens if I didn’t agree to the change?
If you didn’t agree to the change to your terms and conditions, your Carbon Insights Account will close on 31 March 2026.
Before this date, you’ll need to:
- redirect any recurring or automatic payments linked to your account, such as direct debits;
- update any incoming payments to your account like your salary; and
- transfer any available funds to another account.
What happens to any money left in my account?
If you have another Suncorp Bank account in the same name, we’ll automatically transfer any remaining funds from your Carbon Insights Account/s and Sub-Account/s to that account.
If a transfer can’t be completed, or you don’t have another Suncorp Bank account in the same name, you’ll need to contact us to recover your funds.
What happens to the interest I’ve accrued?
If you agreed to the change, and your account is renamed an Everyday Options Account on 31 March 2026, any interest you’ve accrued will be applied to your account immediately as part of the change.
If you didn’t agree to the change and account is closed on 31 March 2026, and you have flexiRatesƒ on your account, the amount of interest that you would have accrued had your account not have been closed will be honoured. That amount will be paid into your Carbon Insights Account before 31 March 2026.
Will I still be able to use account features like flexiRatesƒ and Sub-Accounts?
Yes. If you agreed to the change, most of the features you have now will still be available with an Everyday Options Account, including Sub-Accounts and flexiRatesƒ; however, you’ll no longer be able to view estimated carbon emissions for your transactions».
You can view a full comparison on the Carbon Insights Account and Everyday Options Account comparison page.
Will I still be able to access my past eStatements?
Yes. You’ll still be able to access all your historical eStatements. If you agreed to the change, the account name will simply change from Carbon Insights Account to Everyday Options Account and the varied terms and conditions will apply.
What happens to my Visa Debit card?
If you agreed to the change, we’ll send you a replacement Visa Debit card with an updated design in early April 2026. Your account number and Visa Debit card details, including your PIN, expiry date and CVV, will remain the same, and your Digital Wallet will work as usual.
If you didn’t agree to the change, your existing Visa Debit card will be cancelled when your account is closed on 31 March 2026.
What happens to my account nicknames?
If you agreed to the change, your existing Carbon Insights Main Account and Carbon Insights Sub-Account nicknames will stay the same.
What will happen to the PayID linked to my account?
If you agreed to the change, your PayID will stay the same. If you didn’t agree to the change, your PayID will close when your account is closed on 31 March 2026. You can close your PayID or transfer it to another bank account in the Suncorp Bank App before then.
What are Suncorp Bank’s carbon emissions credentials and goals after this change?
At Suncorp Bank, our commitment to sustainability means we’re taking practical steps to protect our planet – from carbon neutral services to responsible banking policies.
For more information on the terms and conditions for the Carbon Insights Account and Everyday Options Account, view our Product Information Documents.
We’re here to help
Contact us
Things you should know
It may be necessary to vary the terms of your product to convert it to a different replacement product. This means you may end up with a product that has different terms and features from those you initially applied for. In any event, Suncorp Bank will give you more information about these changes before they take effect. You may also wish to consider applying for other products instead. If you have any questions, please contact us on 13 11 75.
Home Loan, Personal and Business Banking products are issued by Suncorp Bank (Norfina Limited ABN 66 010 831 722 AFSL No 229882 Australian Credit Licence 229882) to approved applicants only. Eligibility criteria, conditions, fees and charges apply and are available on request. Please read the relevant Product Information Document and terms and conditions before making any decisions about whether to acquire a product.
* A Mortgage Offset facility is available with a Standard Variable Rate home loan when linked to an Everyday Options Account in Offset Mode. A Mortgage Offset Fee may apply (waived under Home Package Plus) and is charged to your linked loan account.
ƒ flexiRates allows you to earn higher interest rates by locking away a portion of your savings within your account for periods up to 12 months. flexiRates can only be opened and accessed online.
» The carbon emissions data provided is an estimate only and calculated using data provided by Cogo (a third party provider) relating to industry averages of carbon emissions per dollar spent for different merchant types (Industry Data). Calculations are based on averages only and are not specific to each item purchased at individual merchants and do not reflect individual merchants sustainability practices.
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