After careful consideration, we’ve made the decision to stop offering Carbon Insights Accounts for all customers from 31 March 2026.
Nothing changes for you right now; until 31 March, you can use and access your Carbon Insights Account and Visa Debit card as normal.
What does this mean for you?
We understand this is a meaningful change, so we’ve provided information below to help you understand your options.
What’s happening?
Suncorp Bank is closing all Carbon Insights Accounts. If you’re an existing Carbon Insights Account customer, you will have recently received an email from us about this change.
On 31 March 2026:
- your Carbon Insights Account (and any Sub-Accounts), will be closed; and
- your Visa Debit card linked to your Carbon Insights Main Account will be cancelled.
Until 31 March, there’s no change to the way you use or access your Carbon Insights Account and Visa Debit card.
You can choose to keep your account open by agreeing to change your terms and conditions, after which your account will be renamed an Everyday Options Account.
If you agree to the change, we’ll send you a replacement Visa Debit card with an updated design but your account number and all your card details, including your card number and PIN, will remain the same, and your digital wallet will work as normal.
This means:
If you want to keep your account open:
- On or before 25 March 2026, you’ll need to agree to a change to your Carbon Insights Account terms and conditions in the Suncorp Bank App.
- On 31 March 2026, the terms and conditions for any Carbon Insights Main Account/s and Carbon Insights Sub-Account/s you hold will be varied and your account/s will be renamed Everyday Options Account/s and Sub-Account/s.
- In early April 2026, we’ll send you a replacement Visa Debit card for your Everyday Options Account but your account number, card details and PIN won’t change. You can continue using your existing card until the new card arrives.
- If you don’t agree to the change to your terms and conditions your account will close on 31 March 2026, and any Visa Debit cards linked to your account will be cancelled.
- If there is more than $5.00 remaining in your Carbon Insights Main Account or any Carbon Insights Sub-Accounts on 31 March 2026, and you have another Suncorp Bank account in the same name, we will automatically transfer the remaining funds from your Carbon Insights Account and Sub-Accounts to your other Suncorp Bank account.
- If there is $5.00 or less remaining in your Carbon Insights Main Account or any Carbon Insights Sub-Accounts, or you don’t have another Suncorp Bank account in the same name, you will need to contact us to recover your funds.
- If your account is closed on 31 March 2026 and you have flexiRatesƒ on your account, the amount of interest that you would have accrued had your account not have been closed will be honoured. That amount will be paid into your Carbon Insights Account before 31 March 2026.
Timeline of changes to existing Carbon Insights Accounts
Completed
Upcoming changes
16 February 2026
If you’re an existing Carbon Insights Account customer, we recently sent you an email letting you know that all Carbon Insights Accounts are closing, and explaining what you need to do if you’d like to keep your account open.
We are here
Action required
25 March 2026
If you’d like to keep your account open, you’ll need to agree to a change to your current terms and conditions in the Suncorp Bank App, after which your account terms and conditions will be varied and your account will be renamed an Everyday Options Account on 31 March 2026.
Upcoming changes
31 March 2026
If you’ve agreed to the change, your account terms and conditions will be varied and your account will be renamed an Everyday Options Account.
If you haven’t agreed to the change, your account will be closed.
Changes complete
Early April 2026
If your account has been varied and renamed an Everyday Options Account, we’ll send you a replacement Visa Debit card in early April 2026. You'll keep the same account number and Visa Debit card details, including your card number and PIN, and your digital wallet will work as usual.
Your current card will remain valid until you receive your replacement card. Once you receive it, destroy your old card securely and start using the new card.
What you need to do
If you want to keep your account open
You’ll need to agree to a change to your current terms and conditions in the Suncorp Bank App on or before 25 March 2026, after which your account terms and conditions will be varied and your account will be renamed an Everyday Options Account on 31 March 2026.
If you don’t want to agree to the change, your account will be closed on 31 March 2026
Before 31 March 2026, you’ll need to:
- redirect any recurring or automatic payments linked to your account, such as direct debits; and
- transfer any available funds to another account.
If you’d like to close your Carbon Insights Account before 31 March 2026, you can do this in the Suncorp Bank App.
What will stay the same if I agree to the change?
- You'll keep the same account number and Visa Debit card details, including your PIN, and your digital wallet will work as usual.
- Your automatic recurring payments, as well as direct deposits into your account (e.g. your salary), will continue as usual.
- Your $0 monthly account keeping fee will remain.
- You’ll still be able to hold up to 9 Sub-Accounts.
- Any existing flexiRatesƒ will continue.
- You’ll continue to have access to Feel Good Rewards.
You’ll still be able to manage your account online and via the Suncorp Bank App.
What will be different if I agree to the change?
- Your account will be renamed an Everyday Options Account (but your account details won’t change).
- You’ll receive a replacement Visa Debit card with an updated design (but your card details and Digital Wallet access won’t change).
- You’ll no longer be able to view estimated carbon emissions for your transactions».
- You’ll have the option to receive paper statements as well as eStatements.
- You’ll have the option to use your account as a Home Loan Offset Account.
Additional information to consider before you agree to a change to your Carbon Insights Account terms and conditions
Accrued interest
If you agree to the change and your account terms and conditions are varied and your account is renamed an Everyday Options Account on 31 March 2026, any interest you’ve accrued will be applied to your account immediately as part of the change.
If your account is closed on 31 March 2026 and you have flexiRatesƒ on your account, the amount of interest that you would have accrued had your account not have been closed will be honoured. That amount will be paid into your Carbon Insights Account before 31 March 2026.
Youth account holder card restrictions
If you agree to the change, you’ll receive a replacement Visa Debit card. Replacement cards will continue to have restrictions on certain purchases, including gambling and lottery, for account holders under the age of 16.
Joint Carbon Insights Account holders
For joint accounts, only one account holder needs to agree to the change to the account terms and conditions. If one account holder agrees to the change, we'll notify all account holders on their next bank statement.
How do I agree to the change to my terms and conditions, and rename my account an Everyday Options Account?
To keep your account open, you’ll need to agree to the change to your current terms and conditions in the Suncorp Bank App on or before 25 March 2026, after which your account will be renamed an Everyday Options Account on 31 March 2026. You can do this by following the steps below.
Log into the Suncorp Bank App
Go to the Accounts screen
Tap on your Carbon Insights Accounts and follow the prompts.
If you don’t have access to the Suncorp Bank App, you can contact us or visit a branch and we’ll help you understand your options.
Frequently Asked Questions
What’s changing with my Carbon Insights Account?
All Carbon Insights Accounts are closing on 31 March 2026. If you don’t want your account to be closed you’ll need to agree to a change to your account terms and conditions in the Suncorp Bank App, and your account will be renamed an Everyday Options Account on 31 March 2026. If you don’t agree to the change, your account will be closed.
How do I keep my account open?
To keep your account open, you’ll need to agree to a change to your account terms and conditions in the Suncorp Bank App on or before 25 March 2026, after which your account will be renamed an Everyday Options Account on 31 March 2026.
If I agree to the change, will there be any time when I don’t have access to my account?
No. If you agree to the change to your account terms and conditions, and your account is renamed an Everyday Options Account, you’ll continue to have access to your account.
If you don’t agree to the change, you’ll still have access to your Carbon Insights Account until it closes on 31 March 2026.
What happens if I don’t agree to the change?
If you don’t agree to the change to your terms and conditions, your Carbon Insights Account will close on 31 March 2026.
Before this date, you’ll need to:
- redirect any recurring or automatic payments linked to your account, such as direct debits; and
- transfer any available funds to another account.
Can I close my account before the 31 March 2026?
Yes. If you’d like to close your Carbon Insights Account before this date, you can do this in the Suncorp Bank App. If you don’t have access to the Suncorp Bank App, you can contact us or visit a branch and we’ll help you understand your options.
What happens to any money left in my account?
If there is more than $5.00 remaining in any of your Carbon Insight Account/s or Sub-Account/s on 31 March 2026, and you have another Suncorp Bank account in the same name, we’ll automatically transfer the remaining funds to that account.
If there is $5.00 or less remaining in any of your Carbon Insight Account/s or Sub-Account/s, or you don’t have another Suncorp Bank account in the same name, you’ll need to contact us to recover your funds.
What happens to the interest I’ve earned?
If you agree to the change and your account terms and conditions are varied and your account is renamed an Everyday Options Account on 31 March 2026, any interest you’ve accrued will be applied to your account immediately as part of the change.
If your account is closed on 31 March 2026 and you have flexiRatesƒ on your account, the amount of interest that you would have accrued had your account not have been closed will be honoured. That amount will be paid into your Carbon Insights Account before 31 March 2026.
Will I still be able to use account features like flexiRatesƒ and Sub-Accounts?
Yes. Most of the features you have now will still be available with an Everyday Options Account, including Sub-Accounts and flexiRatesƒ.
You can view a full comparison on the Carbon Insights Account and Everyday Options Account comparison page.
Will I still be able to access my past eStatements?
Yes. You’ll still be able to access all your historical eStatements. The account name will simply change from Carbon Insights Account to Everyday Options Account and the varied terms and conditions will apply.
What happens to my Visa Debit card?
If you agree to the change, we’ll send you a replacement Visa Debit card with an updated design in early April 2026. Your account number and Visa Debit card details, including your PIN and CVV, will remain the same, and your Digital Wallet will work as usual.
If you don’t agree to the change, your existing Visa Debit card will be cancelled when your account is closed on 31 March 2026.
What happens to my account nicknames?
If you agree to the change, your existing Carbon Insights Main Account and Carbon Insights Sub-Account nicknames will stay the same.
What will happen to the PayID linked to my account?
If you agree to the change, your PayID will stay the same.
If you don’t agree to the change, your PayID will close when your account is closed on 31 March 2026. You can close your PayID or transfer it to another bank account in the Suncorp Bank App before then.
What are Suncorp Bank’s carbon emissions credentials and goals after this change?
At Suncorp Bank, our commitment to sustainability means we’re taking practical steps to protect our planet – from carbon neutral operations to green-thinking policies.
What do I do if I don’t have the Suncorp Bank App?
If you don’t have access to the Suncorp Bank App, you can contact us or visit a branch and we’ll help you understand your options.
For more information on the terms and conditions for the Carbon Insights Account and Everyday Options Account, view our Product Information Documents.
We’re here to help
Contact us
Things you should know
It may be necessary to vary the terms of your product to convert it to a different replacement product. This means you may end up with a product that has different terms and features from those you initially applied for. In any event, Suncorp Bank will give you more information about these changes before they take effect. You may also wish to consider applying for other products instead. If you have any questions, please contact us on 13 11 75.
Home Loan, Personal and Business Banking products are issued by Suncorp Bank (Norfina Limited ABN 66 010 831 722 AFSL No 229882 Australian Credit Licence 229882) to approved applicants only. Eligibility criteria, conditions, fees and charges apply and are available on request. Please read the relevant Product Information Document and terms and conditions before making any decisions about whether to acquire a product.
ƒ flexiRates allows you to earn higher interest rates by locking away a portion of your savings within your account for periods up to 12 months. flexiRates can only be opened and accessed online.
» The carbon emissions data provided is an estimate only and calculated using data provided by Cogo (a third party provider) relating to industry averages of carbon emissions per dollar spent for different merchant types (Industry Data). Calculations are based on averages only and are not specific to each item purchased at individual merchants and do not reflect individual merchants sustainability practices.
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