Important information about changes to your Suncorp Bank Clear Options Credit Card

As of Monday, 24 November 2025, the arrangement between Suncorp Bank and National Australia Bank (NAB), the issuer of Suncorp Bank Clear Options Credit Cards, has ended.

For Suncorp Bank Clear Options Credit Card holders, this page will help you understand the transition to your new MyCard Credit Card account. National Australia Bank (NAB) continues to be the credit provider and issuer of your MyCard Credit Card. We understand this is a meaningful change, so we’ve provided some information below to assist you with the transition.

What does this mean for you? 

You have been issued a new MyCard Credit Card to replace your previous Suncorp Bank Clear Options Credit Card. Once your new MyCard Credit Card is activated, your current physical Suncorp Bank Clear Options Credit Card will no longer work for purchases or cash withdrawals.

For servicing, support or information related to your new MyCard Credit Card please visit mycard.com.au.

Frequently Asked Questions 

What’s the best way to reach MyCard customer support?

Please contact MyCard on 13 24 84 or visit mycard.com.au for more information.

What should I do with my Suncorp Bank Clear Options Credit Card?

If you have activated your MyCard Credit Card, your Suncorp Bank Clear Options Credit Card will no longer be active and cannot be used to make purchases. You should cut your old card into several pieces – especially through the chip and magnetic strip – then dispose of it securely.

Why can’t I see my credit card in the Suncorp Bank App or Internet Banking?

You can no longer access your Suncorp Bank Clear Options Credit Card account in the Suncorp Bank App or Internet Banking, or at a Suncorp Bank branch.

From 24 November 2025, you will be sent details on how to access your MyCard account in the new MyCard App and online banking.

Where can I find information on my MyCard Credit Card?

For all MyCard information, please visit mycard.com.au.

Where can I find my statements?

Historic statements for your Suncorp Bank Clear Options Credit Card can be requested by contacting MyCard on 13 24 84.

Who should I contact if my personal information is not up to date?

If your personal information for your credit card account needs updating, you will need to contact MyCard on 13 24 84.

For all other Suncorp Bank accounts, including loans, please contact Suncorp Bank directly.

How do I dispute a transaction listed on my credit card statement?

For all card transaction disputes please contact MyCard on 13 24 84 or visit mycard.com.au for more information.

What do I do if I have not received my new MyCard card?

If you have not received your new card, please immediately contact MyCard on 13 24 84. Please visit mycard.com.au for more information.

Who should I contact if I notice suspicious card activity?

Please contact 13 24 84 or visit mycard.com.au for more information.

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Any advice has been prepared without taking into account your particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it. Please read the relevant Product Disclosure Statements before you make any decision regarding these products. The Target Market Determination are also available. Copies of historical TMDs can be obtained by calling 13 11 75.