Get more from your
Suncorp Bank Visa Debit Card

Access, features and security: here’s what you need to know.
 

Getting started with your card and setting your PIN

Your new card makes it easy, secure and convenient to withdraw cash at ATMs and make purchases online and in-store. 

Plus, you’ll pay no cash withdrawal fee++ at Suncorp Bank, atmx and Big 4 ATMs or when you request cashout at participating retailers.

Your card is active. You can start using it as soon as there are funds in your account. Learn how to fund your account and set up a unique PayID^, which can make receiving funds a little easier.

To make purchases over $100 or to withdraw cash, you’ll need a PIN (Personal Identification Number). If you haven’t already set your PIN, you can do it via the Suncorp Bank App or Internet Banking. Just follow the steps below.

The Suncorp Bank App

  1. Login to the Suncorp Bank App
  2. Tap on the ‘Cards’ icon in the menu bar
  3. Choose the card and select ‘Set Card PIN’

Suncorp Bank App Banking Tab

Suncorp Bank App Banking Tab

Download on the App StoreGet it on Google Play

or or or or

Internet Banking

  1. Login to Internet Banking
  2. Select ‘Manage Accounts’
  3. Choose the card and select ‘Update PIN’

Suncorp Internet Banking home screen displayed on laptop

Suncorp Internet Banking home screen displayed on laptop

If this is a re-issued card, you can keep using your current PIN or reset it using the same steps. For security, it’s a good idea to change your PIN regularly.

Haven’t registered for Internet Banking? Here’s how to get started.

Don’t remember your Internet Banking Customer ID (CID)? Simply head to the login page and click on ‘Forgot your Customer ID?’. Once you verify your identity, your CID will be displayed on the screen.

Need help? Call us on 13 11 75.

If you suspect an unauthorised transaction has been made on your card, contact us immediately on 1800 775 020 (or +61 7 3362 1712 if you’re overseas).

Fund your account

You can transfer funds into your Suncorp Bank account using your account number and Suncorp Bank BSB (484-799).

For direct salary deposit, simply share these details with your employer.

To make this a little easier, jump into Internet Banking to access an easy-to-use email template that pre-fills your account number. 

Add your card to your phone’s digital wallet

Use Apple Pay® or Google Pay™ to make secure payments on the go.

iPhone user?

Log in to the Suncorp Bank App, tap on the ‘Cards’ icon in the menu bar, choose the card then tap ‘Add to Apple Wallet’.

or 

Open the Apple Wallet app and click ‘Add card’. Follow the prompts to add your card. 

Android™ user?

Log in to the Suncorp Bank App, tap on the 'Cards' icon in the menu bar, choose the card and then tap 'Add to Google Pay'.

or 

Open Google Wallet and tap the + sign in the bottom right corner. Then capture your card information by taking a photo or entering details manually.

Manage your card in the Suncorp Bank App

Just log in, from the Banking screen tap ‘Manage cards’ and select your card.
From there you can:

  • temporarily lock your card
  • report your card as lost or stolen and order a replacement
  • restrict Visa contactless payments
  • restrict most gambling services
  • restrict Internet transactions, and
  • restrict overseas in-store payments. 

If you suspect an unauthorised transaction has been made on your Visa Debit Card, you must contact us immediately on: 1800 775 020 or +61 7 3362 1712 if you are overseas.

Learn more about card controls.

Making bank cards better

We’re working towards more inclusive and sustainable banking. All new and reissued Suncorp Bank Visa Debit and eftpos cards:

  • are manufactured from 82% recycled material collected and re-purposed from post-industrial sources
  • include special features to assist customers living with visual impairments
  • are being sent in a plastic-free, recyclable and biodegradable envelope

Tips and tools

We’re here to help

Call us

Send a secure message

Login to Internet Banking

Things you should know

Banking products issued by Suncorp-Metway Ltd ABN 66 010 831 722 AFSL No. 229882 Australian Credit Licence 229882. Approved applicants only. Please read the relevant Product Information Document and Terms & Conditions before opening an account. Fees, charges, terms and conditions apply and are available on request.

Terms and conditions apply. Find out more on our Suncorp Bank ATMs page.

3. The Suncorp Bank Secured App is an application designed for compatible iPhone and Android devices. A copy of the Suncorp Bank Secured App Terms and Conditions and Product Information Documents are available to download at suncorp.com.au/documents.

Apple, the Apple logo, Apple Pay and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries and regions.
App Store is a service mark of Apple Inc.

Google Wallet, The Google Wallet logo, Google Pay, The Google Pay logo, Google Play and the Google Play logo are trademarks of Google LLC.
Android is a trademark of Google LLC.

++ Osko fast payments can only be made to a PayID or to the BSB and account number of an Osko enabled account at another Osko participating financial institution. Osko fast payments cannot be made from or to Passbook accounts, loan accounts (other than line of credit and overdraft facilities), Farm Management Deposit Accounts, PayLater Accounts and Fixed Term Deposits. Osko fast payments cannot be made from Kids Savings Accounts, Agent’s Statutory Trust Accounts (Qld, NSW) and Solicitor’s Trust Accounts (Qld) but can be made to them.

Staff assisted Osko fast payments cannot be made in branch from Carbon Insights Account and Sub-Accounts, Everyday Options Sub-Accounts, Business Saver Accounts or eOptions Accounts. Future-dated and recurring payments, Business Payment Credits and payments from accounts which requires 2 or more persons to sign to withdraw will not be made as Osko fast payments. We are gradually introducing Osko in Internet Banking so it may not be available for all eligible accounts until the full rollout is complete. Before you confirm a ‘Pay Someone’ transfer in Internet Banking, we will tell you if it will be sent via Osko.

For full details about terms and restrictions that apply to Osko fast payments please read our Terms and Conditions for Suncorp Accounts and Continuing Credit Accounts and the Product Information Document applicable to your account.

^ A PayID can only be created for personal accounts via the Suncorp Bank App or for business accounts by calling us on 13 11 75 or visiting a branch. Terms, conditions and eligibility criteria apply to PayID creation, please refer to the Product Information Document, Schedule of Fees and Charges and PayID Terms and Conditions, as applicable to your account. A PayID cannot be created in connection with a Passbook Account, Kids Savings Accounts, loan accounts (other than line of credit and overdraft facilities), Farm Management Deposit Accounts, PayLater Accounts  and Fixed Term Deposits. Certain types of mobile numbers (eg. international numbers) and email addresses may not be in a format which is compatible with our PayID requirements and, therefore, cannot be created as a PayID.