Telephone Banking

Summary: 

Manage your money anytime, anywhere with our award winning* phone banking service.

CTA: 

 

Phone Banking
Call us on
13 11 25
Find a branch

 


Features
  • Check balances on your accounts
  • Check your minimum payment and due date for your Clear Options Visa Card
  • Check your recent transactions
  • Transfer Funds
  • BPAY
  • Get interest Details
  • Get Information regarding recently presented cheques
  • Request a Statement
How to Register
  • All you need is one of your account numbers to start using Telephone Banking. Then, simply call 13 11 25.
  • One of our consultants will ask you to create a 4 to 6 digit Telephone Access Code (TAC). This will be your code to access Telephone Banking and can also be used to register for Internet Banking

*Winner of 'most comprehensive phone banking' offering in the 2009 Cannex Awards.

Telephone Banking Guide

phone banking guide

Text Version

Call 13 11 25

Enter your Telephone Access Code (TAC)

Press 1 for Account Balance, 2 for Transactional Information, 3 to Transfer Money and BPAY, 4 for other enquiries.

Account Balance Menu - 1 for active account balance, 2 for all account balances, 3 for Clear Options Credit Card details

Transactional Information Menu - 1 for last 12 transactions, 2 for cheque information, 3 for request a statement, 4 for interest details

Transfer Money and BPAY Menu - 1 to transfer funds, 3 for BPAY

Other Enquiries Menu - 1 to organise account identifiers (account shortcuts) 2 to change your Telephone Access Code

Keypad Commands:

Enter = hash

Start = start again

Zero = speak to a consultant

One = answer yes

Two = answer no

Seven = main menu

Eight = repeat information

Nine = end call

*Awarded 'Most Comprehensive Phone Banking' By Cannex in 2009.