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How do I access the Mobile Phone Banking service?

• If you are registered for Internet Banking and you have accepted the updated Terms and Conditions, you can access Mobile Phone Banking straight away.
• Simply go to m.suncorpbank.com.au on your mobile phone's web browser and select the "Logon to mobile phone banking" link. To logon, use your existing Internet Banking logon details.
• If you are registered for Internet banking but have not yet accepted the updated Terms and Conditions, you must first log on to Internet Banking via your PC. You will automatically be presented with updated Terms and Conditions for acceptance. The updated Terms and Conditions cannot be accepted via your mobile phone.
• If you are not currently registered for Internet Banking, call 13 11 75 and follow the prompts.

Do I need a certain type of Mobile Phone to access Suncorp's Mobile Phone Banking?

• Mobile Phone banking works from any mobile that can access the Internet and has JavaScript enabled. This technology is available on most mobile phones manufactured since around 2009.

What does it mean when I get a device not supported message?

• Mobile Phone Banking requires a mobile devive that has a JavaScript enabled browser. This is standard on most phones built in the last 3 years or so. If you get this message, check to see in your device settings that you have JavaScript enabled which is typically located in Internet settings.
• If you believe you have a JavaScript enabled phone and are still having difficulties accessing Mobile Phone Banking, just call us or send a secure message and let us know what device you're using.

Can I use Suncorp's Mobile Phone Banking service on more than one phone?

• Yes

Is it safe to use?

• Mobile Banking uses the same industry security mechanisms as Internet Banking so is as safe to use as a personal computer. 
• You should follow the same basic security precautions you do with a personal computer. 
• Security software such as Anti-Virus, Anti-Spyware and firewalls for mobile phones are emergent technology which you should consider installing on your mobile phone to protect your mobile phone and Internet Banking credentials.

What if I lose my mobile phone - how secure is my information?

• Suncorp Bank doesn't store any financial information on your phone. If selected, we store an encrypted version of your Customer ID when using the 'remember my Customer ID' feature'

What are the fees and charges applicable to Suncorp's Mobile Phone Banking?

• There are no fees for accessing Mobile Phone Banking however your phone carrier may charge you to download data that Mobile Banking uses.

• Standard Account Fees and Charges will still apply.

Can I still use my Security Token?

• If you currently use a Security Token for Internet Banking, you will need to continue to use it for access to Mobile Phone Banking.

Will Mobile Phone Banking transfers I make take effect immediately?

• Transfers to your own Suncorp accounts completed within business hours are generally processed immediately.

• Transfers to accounts at other banks typically take 24-48 hours to reach the other bank
• BPAY payments typically take 24-48 hours to reach the biller once submitted

• Note if you are future dating a transfer, the date you select is the day we will initiate processing of the transfer, not the date of when the funds will arrive at the recipient location. If you want your transfer to reach a recipient on a chosen day, we recommend you date your transfer 2-3 days before your desired funds arrival date.

What if my account requires two or more signatories?

• You can approve transfers or payments that require multi-approvers from the relevant links. E.g. to approve a Transfer that requires a second approval, go to 'Transfer' in mobile banking and select 'Transfers requiring approval.