My Accounts is the first page you see when you logon to Internet Banking.
On this page:
Logging on to Internet Banking for the first time
Once you logon to Internet Banking, you will be able to view your account balances and perform a range of functions. Details on each of the main functions of the My Accounts page are detailed below.
Overview of the Home Page (My Accounts)
Important Alerts
Just below the 'My Accounts' heading, you will find a space that is used to display alerts to inform you of tasks or things to do. Refer to below for descriptions of what each icon means.
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This icon shows that you have new secure messages/notifications to read. Once you have read all your new messages, the icon will disappear until a new message or notification arrives. |
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This icon shows that you have an important message that requires actioning such as a transfer that has recently failed or a transfer you need to approve. |
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This icon shows that you have a new BPAY View bill available. Clicking the icon will take you to the BPAY View section to read, review and pay your bills. |
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This icon shows that you need to approve a BPAY payment initiated by another party. |
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This icon shows that you have a BPAY View bill that is due soon. |
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This icon shows that you need to approve a transfer that was initiated by another party. |
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This icon shows that you have ordered a Suncorp Security Token and once you receive it, you can activate it by clicking the icon. |
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This icon shows that your Suncorp Security Token is due to expire and that you should order a replacement. |
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This icon shows that you need to approve a business payment that was initiated by another party. |
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This icon shows that we tried to send you an email but it appeared you did not receive it. Please check your email addresses to ensure you receive messages from us. |
Account Balances
- In the centre of the page, you will see your registered accounts and their current balances. Where applicable, you'll also see the available funds or credit.
- You can add more accounts through Manage My Accounts.
Viewing your last 30 days transactions
- To quickly view the last 30 days transaction history, just click on your Account Name.
Viewing account details (linked cards, interest etc.)
- To view your account details, just click on the Account Number. From the printable page you can select accounts to view from the drop down list.
- If you wish to print the information you can click on the "printable page" link to view a page suitable for printing. On the printable page you can change the account you are viewing by select a different account from the Account dropdown list.
Balance Alerts
- To set or view a balance notification click on the Balance Alerts icon located on the right of each account row.
- You can set your balance notification to be activated when your account falls below or rises above specified values, is overdrawn or when you are within $100 or less of your credit limit. The notification will automatically be sent to your registered primary and/or secondary email addresses.
- To Delete a balance notification click on the icon next to the required account, then click Delete.
Examples of Balance Notifications:
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Scenario |
Account Name |
Balance |
Falls below |
Rises above |
Over drawn/ close to limit |
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If you want to know when the available balance in your cheque account is close to zero |
Cheque account |
Available funds / credit |
$5.00 |
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If you want to know when your savings account hits $2,000 |
Savings account |
Available funds / credit |
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$2,000 |
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If you want to know when you are close to your limit on your credit card (within $100 dollars of the limit) |
Credit Card |
Available funds / credit |
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