Registering and Getting Started

Summary: 

First time Internet Banking user? Learn how to set yourself up below.

On this page:

  • Registering for Internet Banking
  • Logon to Internet Banking
CTA: 

 

Internet Banking
Call us on
13 11 75
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Registering for Internet Banking

If you do not currently use Suncorp's Telephone banking service

  • Contact us to get a Telephone Access Code (TAC) on 13 11 75.

If you are already using Suncorp's Telephone banking service

You will need your:

  • Telephone Access Code (TAC).
  • Account numbers of your that you wish to access online. You can register up to 4 accounts when you register. You can add more once you're registered.
  • At least one active email address

How to Register

  • Read the Internet Banking Requirements carefully ensuring that you have met the requirements to register. Note that you will need a telephone access code (TAC), at least one account number and an active email address to register. Click Next.
  • Read the Terms and Conditions. Once you have read them, select Accept.
  • Fill out the details as required.
    • If you don't wish to receive marketing materials to your entered email addresses, tick the box. 
    • You must enter at least one account number to register for Internet banking. Initially you can nominate up to 4 accounts you would like access to online. If you have more than 4 accounts that you would like to access online, you will be able to add these remaining accounts when you start to use Internet banking. This facility is called Maintain Registered Accounts and is located under the Manage My Accounts section.
    • The email address is used to contact you. There may be many circumstances that we may need to contact you such as notification of new secure messages, balance notifications or when a funds transfer, bill payment or business payment has failed or been successful.
    • If you have a second email address, you can choose to have messages to be sent to this address in addition to the primary email address.You can change your email addresses at any time via clicking on your nominated email addressed in the section underneath your accounts list.
    • When choosing a password, ensure it fits the criteria on the right hand side of the screen. Click Next
  • If you have registered successfully, you will be issued a Customer ID. write this number down. You will need this everytime you logon to Internet Banking. If you contact us over the phone, we will ask you for your Customer ID to identify you.

Logon to Internet Banking

  • To logon to Internet Banking you need your Internet Banking Customer ID and your Internet Banking Password.
  • If you are registered for Internet Banking and have an existing Customer ID and Password, enter your logon details and click Logon to start Internet banking straight away. If you have a Security Token you will need to enter the token code.

Next Steps

  • If you're likely to need to send money to other banks or financial institutions, order an External Transfer Password via the menu link. This is an additional password that is required when performing certain transactions as an extra security measure.