To be able to utilise Business Payments Debit you need to ensure that you have satisfied the following criteria:
Eligible Business account
The following accounts are eligible for Business Payments Debit:
- Business Cheque account
- Business Investment Account
- Business Management Account
- Revolving Credit Account/Finance Pak facility
- Business Line of Credit
- Real Estate Trust Account
- General Trust Account
- Solicitors Trust Account
To find out more or to apply for one of the accounts above please contact your Relationship Manager, the Call Centre on 13 11 75 or visit a Suncorp branch.
Are you authorised to submit/approve Business Payments Debit?
Your relationship to a Business Account will determine whether you are able to set up or approve a Business Payments Debit file on that particular account.
Relationships to an account can be customised by the account owner(s) to ensure they retain maximum control over who can submit and approve Business Payments Debit files.
For information on this please contact your Relationship Manager, the Call Centre on 13 11 75 or visit a Suncorp branch.
External Transfer Password or Token Code
An External Transfer password (ETP) or Token Code is required to perform Business Payments Debit.
Application and Approval
Customers wishing to submit Business Payments Debit must complete an application form that is subject to assessment and approval. Approved customers will be issued with an APCA Id that is required for each Business Entity when processing Business Payment Debit files.
To find out more or to apply for Business Payments Debit please contact your Relationship Manager, the Call Centre on 13 11 75 or visit a Suncorp branch.
Setting Up
Here you can set up a Business Payments Debit file.
Business Payments Debit transactions can only be processed by uploading an ABA/BECS file.
- Select "Business Payments Debit" from the left hand menu
- Click on the browse button to select a payment file to be uploaded. Select "Next"
- If there are errors in the file and the file cannot be accepted these errors will display on the screen. To determine the meaning of these errors click on the relevant error for an explanation.
- Check the amount of the Business Payments Debit file to ensure it is correct.
- Choose the account you wish to make the payment to. Make sure that you have sufficient period, transaction and file limit available.
- Enter your reference for the payment
- Select whether you wish the payment to be processed immediately once approved (select Immediate) or transferred on a future date (select Transfer once on this date and enter date you wish the funds to be transferred). Note that files cannot be dated more than 120 days in the future.
- Click "Next" to proceed to the confirmation screen. This will summarise the file transaction and show you the details of the individual accounts. Click "Confirm" if details are correct otherwise click "Edit" to change any details
- After clicking "Confirm" one of two things will occur.
- If you are an approver you will be taken to the awaiting approval screen and asked to approve the Business Payments Debit File
- If you are not an approver you will be taken to a receipt screen for the file transaction. You can print this file for your own records. A message will be sent to the authorised approver(s) to confirm and authorise the payment file.
Period, File and Transaction Limits
Suncorp applies period and transaction limits when a customer is approved to do Business Payments Debit.
Period Limits
Period Limits are limits applied to an individual account that define the total dollar value of Business Payment Debit files that can be processed to the account during a certain period (eg daily, weekly, monthly).
File Limit
File limits define the total dollar value of an individual Business Payments Debit file that can be processed. No files with a total amount greater than the File Limit will be accepted.
Transaction Limits
Transaction Limits are limits that apply to the individual transactions that are contained within the Business Payments Debit file. No individual transaction contained within the file can be greater than the transaction limit.
Applying for a change to Period, File or Transaction Limits
Even though Suncorp sets these limits, customers can request to have these limits increased. Any increases are at the discretion of Suncorp and are subject to approval.
Increases in Period, File and Transaction limits can only be applied for by the account owner(s) and are subject to approval by Suncorp. For two to sign accounts the request for a change in Period, file or Transaction limits must be given (signed) by at least two account owner(s).
You can apply for an increase in Period, File and Transaction limits by contacting your Relationship Manager.
Transaction History
Here you can search and view the details and transaction history of previous files that have been processed, have failed or have been deleted. This functionality is available for both Business Payments Credit and Business Payments Debit.
Note: You can also search for payments through looking at the bank statement for your Business Account from which the payment was processed. Simply click on the view details link that is located under the relevant transaction on your bank statement.
How to search for a Business Payment
- Select "Business Payments Debit" from the left hand menu, then click "Business Payment History"
- Select an account you wish to search on
- Select the period that you wish to search on using drop down box or entering the date range manually. Note: Transaction history is available for the past 12 months
- Your Reference is optional. If you know the reference of the file you are searching for you can narrow the search down to include only those files that have this reference.
- Value Range is optional. This again can be used to narrow the search down to those files within a specific value range
- Select the order you wish these to be displayed
- Click "Search"
- You will now be shown a screen that will list all of the Business Payments files that meet your search criteria. The status of each file is displayed (ie processed, failed or deleted) along with some minor details of the payment. The search criteria is displayed above this table so you can check to ensure the correct criteria was entered.
- To view details of a payment click "Select" next to the payment you wish to view.
- You will now be shown a screen that provides details of the Business Payment. To exit back to the account Balances screen select cancel
Payments Awaiting Approval
Here you can see all the Business Payments Debit files that have been set up but are awaiting approval. This is used in all cases where accounts have 2 to sign authority. Awaiting Approval allows you (an authorised approver) to either approve or delete the payment file depending on your situation.
Note: Business Payments Debit files that are awaiting approval will be automatically deleted after 14 days from the date of set up unless approved, deleted or cancelled by an authorised signatory.
Approving a Business Payments Debit file awaiting approval
- Select "Business Payments Debit" from the left hand menu
- The Awaiting Approval section will show all Business Payments Debit that are awaiting approval
- Select the payment you wish to approve by clicking "Select"
- Check that the payment details are correct and that you have sufficient period limit to approve the transaction. If you do not the payment cannot be approved at this time.
- Enter your External Transfer Password (ETP) or Token Code
- Click "Approve" to authorise the payment instructions
- After clicking "Approve" you will receive a receipt for the payment which can be printed for your own records.
Deleting a Business Payments Debit awaiting approval
- Select "Business Payments Debit" from the left hand menu
- The Awaiting Approval section will show all Business Payments Debit that are awaiting approval
- Select the payment you wish to delete by clicking "Select"
- Select "Delete" to remove payment instructions and thus the payment will not be processed. For two to sign payment files it does not require two signatories to delete the payment.
Future Dated Payments
Here you can search and view the details and transaction information of files that have been set to be processed at a future date. As long as you are authorised you can use this function to delete any future dated payments that are no longer required. This functionality is available for both Business Payments Credit and Business Payments Debit.
- Select "Business Payments Debit" in the left hand menu
- In the "Future Dated" section select an account you wish to search on.
- You will now be displayed with any future dated Business Payments files that are set to be processed from that account. The status of the file as well as the date when it is due to be processed is also displayed.
- Click "Select" for the file that you wish to view
- You will now receive a screen that shows details of the future dated Business Payment.
- If you wish to delete this payment select "Delete"
- To return to the account balances menu select "Cancel"
Frequently Asked Questions
What is Business Payments Debit?
Business Payments Debit allows you, if you are an approved Suncorp Direct Debit User, to draw funds from your customers accounts for which you hold a completed Direct Debit Request Authority. Funds may be drawn from accounts with any Financial Institution within Australia and will be credited to your account.
What is an eligible Business Account?
The following accounts are eligible for Business Payments Debit:
- Business Cheque account
- Business investment Account
- Business Management Account
- Revolving Credit Account/Finance Pak facility
- Business Line of Credit
- Real Estate Trust Account
- General Trust Account
- Solicitors Trust Account
To find out more or to apply for one of the accounts above please contact your Relationship Manager, the Call Centre on 13 11 75 or visit a Suncorp branch.
Am I authorised to do Business Payments Debit?
Your relationship to a Business Account will determine whether you are able to set up or approve a Business Payments Debit file on that particular account.
Relationships to an account can be customised by the account owner(s) to ensure they retain maximum control over who can submit and approve Business Payments Debit files.
For information on this please contact your Relationship Manager, the Call Centre on 13 11 75 or visit a Suncorp branch.
Do I need to apply for Business Payments Debit?
Customers wishing to submit Business Payments Debit must complete an application form that is subject to assessment and approval. Approved customers will be issued with an APCA Id that is required for each Business Entity when processing Business Payment Debit files.
To find out more or to apply for Business Payments Debit please contact your Relationship Manager, the Call Centre on 13 11 75 or visit a Suncorp branch.
What is a Period Limit?
Period Limits are limits applied to an individual account that define the total dollar value of Business Payment Debit files that can be processed to the account during a certain period (eg daily, weekly, monthly).
What is a File Limit?
File limits define the total dollar value of an individual Business Payments Debit file that can be processed. No files with a total amount greater than the File Limit will be accepted.
What is a Transaction Limit?
Transaction Limits are limits that apply to the individual transactions that are contained within the Business Payments Debit file. No individual transaction contained within the file can be greater than the transaction limit.
Am I authorised to approve Business Payments Debit?
Your relationship to a Business Account will determine whether you are able to set up or approve a Business Payments Debit file on that particular account.
Relationships to an account can be customised by the account owner(s) to ensure they retain maximum control over who can submit and approve Business Payments Debit files.
For information on this or to determine what your existing relationship is to a particular Business Account please contact your Relationship Manager, the Call Centre on 13 11 75 or visit a Suncorp branch.
Where can I find a Business Payments Debit awaiting approval?
Viewing the details of the Business Payments Debit file awaiting approval:
- From the Business Payments Debit menu select Awaiting Approval
- The Awaiting Approval screen will show all Business Payments Debit that are awaiting approval
- Select the payment you wish to view by clicking select
Note: Business Payments Debit files that are awaiting approval will be automatically deleted after 14 days from the date of set up unless approved, deleted or cancelled by an authorised signatory.