CTA: 

 

Call us on
13 11 75

Find a branch

  Logon Now

What you need to use Business Payments Credit

An Eligible Business account

The following accounts are eligible for Business Payments Credit:

• Everyday Business Account
• Business Premium Account
• Business Cheque
• Business Investment Account
• Business Management Account
• Revolving Credit Account/Finance Pak facility
• Business Line of Credit
• Real Estate Trust Account
• General Trust Account
• Solicitors Trust Account

To perform Business Payments Credit, you'll need to have the appropriate relationships setup for you to setup and/or approve Business Payments. These can be customised for each business so call us on 13 11 75 if you need further information.

External Transfer Password or Security Token

• To use Business Payments Credit, you'll need an external transfer password (ETP) or security token for each person that will be setting up and approving business payments (if required).
• Business users can apply for an ETP or security token via Internet Banking.

An APCA Credit ID

• To perform Business Payments, you'll need an Australian Payments Clearing Association (APCA) ID.
• If you are making business payments credits from different businesses such as ABC Pty Ltd and XYZ Pty Ltd, you will need to apply for an APCA ID for each business.
• To apply for an APCA Credit ID, call us on 13 11 75 or visit your local branch.

Creating a Business Payment

You can set up a Business Payments Credit in one of three ways:

• Manually create a Business Payments template
• Use an existing template
• Upload an ABA file (Australian Bankers Association) which is typically created by accounting software such as MYOB or Quicken

Once you have set up a Business Payments Credit you can save it as a template and use it again for new Business Payments at a later time.

Below you will see the options at the top of the page. You can also see any Business Payments that are awaiting approval and any future dated Business Payments.

Manually Creating a Business Payment

• Select Business Payments Credit from the left hand menu then click Manual Entry.
• You can either load a saved template of create a new one. To create a new one, first select the APCA ID you wish to use for this payment. 
• If you are managing multiple businesses and are using multiple APCA credit IDs, please select the relevant ID from the dropdown options. If your APCA ID is missing from the list, contact us on 13 11 75 or 617 3362 2222 and we can add it to your list.
• Proceed down to the Add Payment button.

• Once you click Add Payment, a pop-up box will appear that will let you enter details for your Business Payments transactions. You can move this pop-up window to suit you. Each time you enter details and hit Submit, it will then be added to the table.
• To fill out the payment details in the Add Payment pop-up:

• Enter the account name. Account name is for reference purposes only. Funds will be transferred to the provided account number regardless of whether the account name matches the account number. You must ensure that the account number is correct.
• Enter the BSB code of the account you want the funds transferred to. Ensure this number is correct.
• Enter the account number of the account you want the funds transferred to. Ensure this number is correct
• Enter a Reference name so that the recipient will recognise where the payment came from.
• Enter the amount to be transferred.

• Once you have entered transactions, they will appear in the table. You can sort the transactions in the table by clicking on the top row of each column. An arrow will indicate the direction in which the columns are being sorted.
• To move between pages in the table, use the page selector on the bottom of the table. The total value of the Business Payment will be shown on the bottom right of the table.

Once you have finished entering your transactions

• If you only wish to save your entered transactions as a template and not submit them select Save Only. This will take you to the screen where you can save the template.
• You can nominate an account for which this template will be associated to.
• Enter a name for the template and click Save.

Submitting a Business Payment

• From the manual entry screen click Next.
• Confirm the details of the Business Payment.
• Choose the account you wish to use for the business payment
• Enter a reference for the Business Payment. This will appear on your statement and transaction history.
• Select the timing of the Business Payment. You can either submit it immediately or future date the business payment (up to 120 days from the day you are creating the Business Payment.)
• If you wish to save the transactions you have entered as a template for future use, Click yes and give the template a name. This will then become available in the Business Payments templates section.
• Click Next

Use an existing Template

• Select Business Payments Credit from the left hand menu then click Saved Template.
• Select the account that's associated with the template you previously saved.
• A list of saved templates will appear. Select the template you want to use.

Load Saved Template page:

• You will then see the existing transaction information for the template that you selected.
• You can choose to edit any of the transactions at this stage.
• Click Next and proceed as per payment of a manual Business Payment 

Upload an ABA/BECS file

• In the Business Payments Credit page, select Upload Payment File.
• Click browse and search for the ABA file on your computer.
• Click Next.
• You will now see the Business Payment options screen. The APCA id to be used and total Business Payment amount will be displayed.

Business Payment Upload File and Confirm Details:

• Choose the account you want to process this Business Payment from.
• Enter a reference for the payment.
• Select the timing of the business payment which can be immediate or in the future (up to 120 days from the time you set it up). You may have already specified a date in the software you used to create the ABA file. We will use this date if available.
• Click Next to confirm all of the details. The transactions to be processed in the Business Payment will be displayed.
• Enter your ETP or token code to verify the payment and click confirm.
• Your payment will now either be submitted for processing or sent to Payments Awaiting Approval. Another signatory will need to approve the payment if it goes into this status. An email and secure message will be sent.

Account and Personal Limits

• The account owner can apply Account and Personal Limits to an individual business account. This gives the account owner flexibility and control over the value of payment files that can be processed from a particular account and the value of payment files that can be processed by a particular individual with a relationship to an account.
• If an account or personal limit has been set, it will always override the daily limit.
• If there are no account limits applied to an account then any individual transacting on the account will be restricted by their Internet Banking Daily limit.
• Account and personal limits do not count toward your daily limit. Account and personal limits override a daily limit. Eg. An account limit of $50,000.00 will override your daily limit of $20,000.00.

Account Limits

• Account Limits are limits applied to an individual account that limit the total dollar value of Business Payment Credit files, external transfers and funds transferred to another Suncorp account that can be processed from the account on a daily basis.
• For example, if you place a $20,000.00 account limit of a business account, only $20,000.00 can be transferred via business payments, external transfers and transfers to other Suncorp accounts regardless of the account balance or daily limit set.

Personal Limits

• If you choose to apply an Account Limit to your account, you can also have a Personal Limit for each individual relationship holder on an account. This limits the total dollar value of Business Payments Credit files, external transfers and funds transferred to another Suncorp account that the relationship holder can personally authorise from the account on a daily basis.
• For example, if you place a personal limit on Simon who works in your office for $5,000.00, Simon can only transfer up to $5,000.00 via business payments, external transfers and transfers to other Suncorp accounts regardless of the account balance or daily limit set.

Applying for a Account and Personal Limit

• You can apply for an Account and/or Personal limits for relationship holders by contacting us on 13 11 75 or by visiting a Suncorp Bank branch.
• Account and Personal limits can only be applied for by the account owner(s) and are subject to approval by Suncorp. For two to sign accounts the request for an account or personal limit must be given by at least two account owner(s).
• If you have an existing Account or Personal limit this can be increased or decreased by the account owner(s) and is subject to approval by Suncorp. For two to sign accounts the request must be given by at least two account owner(s)
• Limit applications will take approximately 2 business days to be processed.

Template Management

Below is how you can create, edit and delete templates for Business Payments Credit. A maximum of 25 templates is permissible per Business Account and each template can have a maximum of 1000 transactions.

Creating a New Template

• To create a new template, Click on Manual Entry and enter your transaction details.
• To save as a new template click Save Only.
• Choose the account you want to associate the template to.
• Name the template.
• Click Save.

Editing an Existing Template

• To access a previously saved template, simple click on Saved Template from the Business Payments page.
• Choose the account that was associated with the Business Payment and the available template will be displayed.
• Click Select to choose your desired template.
• Edit or process the Business Payment as desired.

Deleting a Template

• To access a previously saved template, simple click on Saved Template from the Business Payments page.
• Choose the account that was associated with the Business Payment and the available template will be displayed.
• Click Delete to remove the template from the list

Transaction History

• Here you can search and view the details and transaction history of previous files that have been processed, have failed or have been deleted. This functionality is available for both Business Payments Credit and Business Payments Debit.
• Note: You can also search for payments through looking at the bank statement for your Business Account from which the payment was processed. Simply click on the view details link that is located under the relevant transaction on your bank statement.

How to search for a Business Payment

• On the main Business Payments page, click on Search Business Payments History
• Fill in the details for which you want to search
• Click search and your results will be displayed
• To view the details of a Business Payment, click select

Payments Awaiting Approval

• Here you can see all the Business Payments Credit files that have been set up but are awaiting approval. This is used in all cases where accounts have 2 to sign authority. Awaiting Approval allows you (an authorised approver) to either approve or delete the payment file depending on your situation.
• Note: Business Payments Credit files that are awaiting approval will be automatically deleted after 14 days from the date of set up unless approved, deleted or cancelled by an authorised signatory.

Approving a Business Payments Credit file awaiting approval

• If a Business Payment has been setup and requires further approval, it will go into an Awaiting Approval status.
• When you logon to Internet Banking, you will see the below symbol to alert you of payments you need to approve.

• Click on Business Payments Credit.
• In the Payments Awaiting Approval section, payments requiring approval will be listed.
• Select the payment to approve.

Example of Payments Awaiting Approval:

• Confirm the details of the business payment.
• Enter your ETP or token code
• Click Approve to submit the payment.

Deleting a Business Payments Credit awaiting approval

• To delete a Business Payment, simply find the Business Payment in the awaiting approval list and select delete.

Future Dated Payments

Here you can search and view the details and transaction information of files that have been set to be processed at a future date. As long as you are authorised you can use this function to delete any future dated payments that are no longer required. This functionality is available for both Business Payments Credit and Business Payments Debit.

File Error Explanations

Warnings