General Overview
BPAY View is a way for you to receive and view your bills online as an alternative to through the post. It allows you to track and view your bills as they are received.
- BPAY View can be accessed from the left menu.
- You must register for each bill you want to receive online. Suncorp Bank passes registration requests on to the biller, who will process it within 3 working days.
- When you login to internet banking, you will be notified of new responses from your billers, and any new bills since you last logged in.
- When your registration is complete, your biller will send future bills online. Most billers will no longer send you paper bills.
- You can print a copy of your bill or save it electronically for your records if you wish.
- You are allowed to register a bill with more than one provider of BPAY View. Eg you register your rates bill at Suncorp and then at another bank. This will result in electronic bills being sent to both.
Definitions
Biller: The organisation who currently sends you periodic bills. For example your local council rates, your electricity supplier, or your telephone.
Bill: A specific account or service you have with your biller. For example you may have landline telephone and a mobile phone account with one biller. These are separate bills.
Bill Summary: An invoice from your biller. For example your landline telephone bill for March. You usually receive numerous Bill Summaries for each bill.
Registering for your first bill
- Go to View Bills - BPAY View and click Register Biller.
- Enter the biller code or company name to check if they offer BPAY View.
- Options will display from your search, if the biller is correct, click Select.
- Enter a Customised Bill Name if you wish. This allows you to give your bills another name for easy reference.
- Enter the BPAY View Registration No.
- Enter the Exact customer name on bill.
- Internet Banking will show an icon when a new bill is available to view when you logon to Internet Banking. If you also wish to receive an email notification of a new bill, Select Yes.
- Confirm your primary email address to send new bill notifications to.
- Once you have supplied the necessary information, please check that it is correct before submitting it. Suncorp will then send your registration request to your biller.
- A response from the biller should be received within 2 working days to your registration request. The status' for each registration request can be viewed on the biller details screen.
Check Bill Registration Status
- At any time you can check to see how each of your registration requests are progressing by going to the 'biller details' screen.
- All your bill registrations are shown here.
- Each bill registration has a status. These can be Active, Pending, Rejected, Deactivating or Deactivated.
- For all active bill registrations, you will be able to amend your custom name. The notification method can be changed when status is Active and your Biller does not need to provide you with a mandatory email.
- The initial status of your registration is Pending. Once your biller has processed the request, the status will change to Active or Rejected. The biller will usually provide a short explanation if the status is Rejected.
- If you or the biller request to opt-out of BPAY View, the status will become Deactivating.
You can change some details of active bills from this screen.
- The custom name can be changed.
- The notification method (this cannot be changed for some bills)
To de-register an active bill, click Delete.
If a registration request is rejected, you can retry this registration.
Notification of a New Electronic Bill
There are two options for notification of Bpay View bill summaries:
- Login only. If a bill summary has arrived since you last logged into Internet banking a notice will appear on your welcome screen advising that a new bill summary has arrived.
- Email and login. An email will be sent to your primary Internet banking email address for all new bill summaries received for this bill registration. You will also receive messages at your next Internet banking login screen.
Some bills may require mandatory email notification to meet a Biller's legal obligations, and you will not be allowed to choose option a). For all other bills Suncorp offers you a choice of either option.
If you change the address for notification emails, your primary Internet banking email address will also change. If you do change your email address you will need to inform us to continue receiving bill notifications.
Managing your Bill Summaries
- When you are notified about a new bill, you can go directly to the Bill Summaries screen. You can also go there from the menu at the left of Internet Banking at any time.
- This screen shows the most recent bill received at the top of the screen. You also have the option to sort by bill due date if you prefer.
- Each line shows summary information for a bill. To see more details, click on the Bill description or the action "View additional bill information".
- Bills will remain in this list until the expiry date (determined by your biller).
Bill Details
Additional details of your bill summaries are available here.
From here you can:
- View detailed bill. This shows you an electronic version of the bill. If your computer allows it, you can print it out, or save an electronic copy. We recommend that you view your bill before taking any other action. If there are problems with this bill, please contact your biller.
- Pay bill Using BPAY. Details of the bill will be filled in for you, making the payment process simpler.
- Mark as Paid. Allows you to manage the status of your bills. Please be aware that this information will not be communicated to your biller.
- Move this bill to archive. Allows you to manage your bills. This action can be reversed later if necessary.
Bill Reminders
If your biller sends a bill reminder or replacement bill, you will have an exclamation mark icon next to your bill.
Bill Archiving
- All bill summaries received by Suncorp will remain accessible via either your bill summary or bill archive screen until the bill expiry date. The bill expiry date is set by the biller and is not the same as the bill due date. Bill summaries will usually be accessible until the next bill arrives.
- There will be no notification of bill summaries being removed from either of these screens. Management of bills for payment or record keeping purposes is your responsibility. If you need a copy of an expired bill, you must contact your biller. Some billers may charge for this service.
- If you have archived a bill in error you do have the option to move this bill back to Bill summaries under the "Action" column.
BPAY View® FAQs
Why did my registration fail? What do I do now?
Is BPAY®View Safe?
When will I receive my bills through BPAY®View?
What does a BPAY®View bill look like?
What if I require a paper copy of my BPAY®View bill?
Do I have to pay BPAY®View bills through BPAY®?
How will I know if I have paid a BPAY®View bill?
Can I use my BPAY®View bill as a tax record?
Who do I contact if I wish to query the bill?
Will I still receive a paper bill?
On the Additional Bill Information Screen what is the 'Previous Balance'?
On the Additional Bill Information Screen what is the 'Current Balance'?
Why did my registration fail? What do I do now?
The biller details screen shows the status of your bill, and may give a reason for the failure. If you require more information on why your registration request was unsuccessful you will need to contact the biller directly.
The most common reason is an error in typing the required details exactly as they appear on the bill and as per the instruction text on the registration page.
You can retry the registration (from the biller details screen), or contact your biller for assistance.
Is BPAY®View safe?
BPAY®View is offered with Suncorp's secure environment for Internet Banking.
When will I receive my bills through BPAY®View?
Your normal billing cycle will continue once you have registered with BPAY®View. You can expect to receive your BPAY®View bills at approximately the same time as your current paper bills.
What does a BPAY®View bill look like?
There are two levels of bills with BPAY®View. The presented bill through your Internet banking session with Suncorp will show you bill summary information. The information displayed is key information that has been extracted from your full bill. If you want to see the full bill you need to choose Additional Bill Information under your bill Summary page and then the option to view the bill with the biller.
What if I require a paper copy of my BPAY®View bill?
If you require a paper copy of your BPAY®View bill, you are able to print a copy of your detailed bill. If a printed copy of your BPAY®View bill will not suffice, you can contact your biller to request a hard copy of the bill. Some billers may charge for this service.
Do I have to pay BPAY®View through BPAY®?
With BPAY®View you can make a payment through any of the options the biller provides, as shown on your detailed bill. BPAY® is one of those options, and it is made even simpler via BPAY®View. As proceeding to pay your BPAY®View bill with BPAY® will provide you with all relevant information prepopulated in this screen.
How will I know if I have paid a BPAY®View bill?
You are responsible for marking a bill as paid. This can be completed through the Additional Bill Information screen, which runs off the bill summary main page.
You can also view transaction histories for your accounts to see details of previous payments, or view future payments. These options can be found on the menu.
Can I use my BPAY®View bill as a tax record?
BPAY®View bills may be retained in electronic form for income tax purposes. The ATO states that a printed copy of a BPAY®View bill, in addition to either a bank statement confirming the payment date and amount or a payment receipt issued electronically by BPAY®, is sufficient for an individual to substantiate a work-related expenses claim to the ATO.
So generally, a combination of a BPAY®View bill and an official printed confirmation of electronic payment or a bank statement showing the amount and date of payment, is acceptable for tax records. There may be additional requirements for business BPAY® customers. Please contact the ATO or your tax adviser if you require more information.
Please note that you will need to ensure that you print a copy of the electronic bill before the bill expiry date. This date is when the biller will no longer present the bill for viewing.
Who do I contact if I wish to query the bill?
You need to contact the biller directly.
Will I still receive a paper bill?
This will depend on the biller.
On the Additional Bill Information Screen what is the 'Previous Balance'?
The previous balance is the amount of your last bill. Should you require further information, please contact your Biller.
On the Additional Bill Information Screen what is the 'Current Balance'?
The current balance is the amount owing on that bill. Should you require further information, please contact your Biller.