BPAY® Help

Summary: 

On this page:

CTA: 

 

Internet Banking
Call us on
13 11 75
Find a branch
  Logon Now

Paying a bill with BPAY 

NOTE: You aren't able to make a payment using BPAY from your Suncorp Home Loan, Personal Loan, American Express or Suncorp Clear Options Credit Card.

Setting up a new bill payment:

  1. Select the from account, making sure you have enough funds.
  2. Select the biller. You can either:
    • Enter the Biller Code and Customer Reference Number.
      • You will find this information on the bill you are paying.
        If this is a biller you will regularly pay, check the Save into frequent billers box.
      • The Biller Code and Customer Reference Number will now appear in the frequent billers drop down menu when making another payment.
    • Or Select the biller from the drop down frequent billers menu.
  3. Include the amount. This must be a minimum of $1.00 to a maximum of your daily limit.
  4. Select the timing of the payment. You can select to transfer the funds immediately, future dated (up to 12 months in advance), or recurring.
    • For a recurring payment, first choose the period (weekly, fortnightly or monthly). You can start a recurring transfer up to 60 days from the date you create the transfer.
    • When planning a future dated transaction, be aware that all the internet transactions for that future date will be counted toward your daily limit on that date. Any transactions that exceed your limit may not be processed.
  5. Click Next and you will proceed to the confirmation screen.
  6. On the confirmation screen, carefully check all your details
    • If you want to make changes, click Edit. You will return to the previous screen where you can update any of the details.
    • If you want to cancel the transfer, click Cancel
    • If you want to proceed with the transfer, click Confirm
  7. After clicking Confirm, you will receive a receipt for the transaction. You can print this for your own records, if you wish.


 

Multiple BPAY payments

Here you can pay multiple bills in the one payment. Note that if applicable, BPAY payment fees will apply to each individual BPAY payment.

NOTE: You aren't able to transfer funds from your Suncorp Clear Options Credit Card to other bank accounts as external transfers.

Setting up a Multiple BPAY payment

  1. Select the from account
  2. Your frequent billers should appear in a table. If you don't see any frequent billers in the table, you'll need to add some first via the Add a BPAY biller now link.
  3. To pay one of the billers, simply enter an amount the ones you want to pay. If you don't want to pay a biller in the list, just leave it blank. Amounts must be a minimum of $1.00. Daily limits apply to BPAY payments. You can see your daily limit below your from account once it is selected.
  4. Click Next and you will proceed to the confirmation screen.
  5. Check the details and Click Confirm to process the multiple BPAY payment
  6. After clicking Confirm, you will receive a receipt for each of the individual BPAY payment. You can print this for your own records or save as a PDF if you wish.

Note that multiple BPAY payments will display individually in your transaction history.

 

Making a tax payment

Here, you can setup a tax payment to the Australian Tax Office from one of your accounts.

NOTE: You are not able to make a tax payment from your Suncorp Home Loan, Personal Loan, American Express or Suncorp Clear Options Credit Card.

Setting up a new tax payment:

  1. Select the from account, making sure you have enough funds
  2. Enter the EFT Code as per your ATO letter
  3. Include the amount. This must be a minimum of $1.00 with no upper limit for Tax Office payments..
  4. Select the timing of the tax payment. You can select to transfer the funds immediately, future dated (up to 12 months in advance), or recurring.
    • For a recurring tax payment , first choose the period (weekly, fortnightly or monthly). You can start a recurring transfer up to 60 days from the date you create the transfer.
    • When planning a future dated transaction, be aware that all the internet transactions for that future date will be counted toward your daily limit on that date. Any transactions that exceed your limit may not be processed.
  5. Click Next and you will proceed to the confirmation screen.
  6. On the confirmation screen, carefully check all your details
    • If you want to make changes, click Edit. You will return to the previous screen where you can update any of the details.
    • If you want to cancel the transfer, click Cancel
    • If you want to proceed with the transfer, click Confirm
  7. After clicking Confirm, you will receive a receipt for the transaction. You can print this for your own records, if you wish.

 

Managing frequent billers

Here, you can see the frequent Billers you pay bills to. This includes the name of the biller, the customer reference number and their Biller Code.

Adding an account to your frequent transfer list

You can add new billers to your Frequent Biller List when you are setting up a new Bill Payment. Just click Add biller where you can enter the biller code, customer reference number and a nickname. Once done, click save.

Deleting an account from your frequent transfer list

  1. From the left hand menu select BPAY® - Pay Bills followed Frequent Biller List.
  2. Locate the Biller you wish to delete
  3. Click Delete corresponding to the Biller you wish to delete.
  4. Repeat this process for each Biller you wish to delete.

Editing a biller from your frequent biller list

You can edit the nickname of a frequent biller by selecting the account and clicking edit. To edit the Customer Reference Number of Biller Code, you'll need to delete the biller and enter the new details.

Changing the order in which your frequent billers are displayed

To change the display order of your frequent billers, simply go to the left of the table where a cross-arrow symbol will display. Click and hold your mouse to shift the account up or down in the list. Repeat this for any other accounts you wish to change. Once done, click the save biller order button.


Donating to charities via BPAY

At Suncorp Bank we are committed to supporting the community and actively engage our customers and staff in helping charities to raise much needed funds. Our BPAY donation initiative allows you to make donations to a selection of charities supported by Suncorp Bank.

Making a Charity Round-up Donation

  1. When making a BPAY, Go to the charity round-up section and click yes.
  2. We will automatically round up the bill you are paying and calculate the difference. You can either donate this amount or change to an amount you want.
  3. Confirm the BPAY bill payment details and the charity details.
  4. Click submit.
  5. You will receive a receipt for the BPAY bill payment and the charity round-up donation.

Charities Suncorp Bank Supports

The Hear and Say Centre:

Learn More

Youngcare

Learn More

BPAYs awaiting approval

On the BPAY® - Pay Bills page you can see all Bill Payments that have been setup against a 2 to sign account. Awaiting Approval allows you to view these 2 to sign transactions and either delete or approve them depending on the situation.

The table shows you:

  1. The date the transfer was initiated
  2. The account the funds are coming from
  3. The biller details where the funds are going
  4. The amount
  5. The timing of the transaction

Viewing the details of the Bill Payment

The BPAY - Pay Bills screen will show bill payments that you have setup and are awaiting approval as well as payments that are waiting your approval as a second signatory

You can view the specific details of the transaction by clicking the "Select" button.

Deleting an Awaiting Approval Bill Payment

Whether you setup a bill payment that requires authorisation or have pending bill payments awaiting your authorisation, you are able to delete the transaction. If you setup a bill payment that requires authorisation and delete it before it is approved it is removed from the system.

If you are to approve a transfer as a signatory and click delete, the bill payment is removed from the system and not processed. Alternatively if there are more than 2 signatories for an account the transaction can still be authorised by another signatory other than the originator.

  1. Click on "BPAY® - Pay Bills" from the left hand menu
  2. View the specific details of the bill payment by clicking the "Select" button.
  3. Click "Delete" to remove the bill payment instruction.
  4. You will see a receipt for the deleted transaction, informing you that it has been successfully removed.

Approving an Awaiting Approval Bill Payment

Only another signatory for an account can approve a 2 to sign bill payment, not the originator.

  1. Click on "BPAY® - Pay Bills" from the left hand menu
  2. View the specific details of the bill payment by clicking the "Select" button.
  3. Click "Approve" to authorise the payment instruction.
  4. After clicking approve, you will get a receipt for the transaction. You can print this for your own records, if you wish.

Future dated BPAYs

On the BPAY® - Pay Bills page you can view all your future dated bill payments.

The table shows you:

  • The account the funds are coming from;
  • The account details where the payments are going;
  • The amount;
  • The date of the payment.
  • The date the payment was last successfully sent

Deleting a future dated bill payment

  1. Click on BPAY® - Pay Bills from the left hand menu
  2. Go to Future Dated Payments and find the payment you wish to delete
  3. Click Delete
  4. You will see a receipt for the deleted payment, informing you that it has been successfully deleted.

 

 

 

Editing BPAYs

You can edit selected details of a BPAY you have setup as recurring or future dated.

Some notes on editing of transfers

  • BPAYs setup from 2 to sign accounts can't be edited. To edit any details, you'll need to delete and setup the BPAY again.
  • If you're editing a recurring BPAY, you'll need to re-confirm when you want the edited BPAY to commence again with the updated details. We'll display the current frequency details near the frequency choice section.

How to edit a BPAY

  • Select the BPAY you want from your future dated BPAY list.
  • Click edit.
  • Update the details of the BPAY where applicable. Note that the biller code and customer reference number can't be edited. For security reasons, you'll need to delete and setup the BPAY again if you're changing the 'to' account.
  • Confirm the date that you want the BPAY to take place with the new details. If the BPAY is setup for a future date, the original date will appear. For a recurring transfer, the original details will display.
  • Click next.
  • Confirm your changes by viewing the previous and set up BPAY comparison.
  • Click confirm.
  • Your details will be saved. You'll also receive a secure message of the changes of your BPAY for your records.