Internet Banking

• Always access Internet Banking via suncorp.com.au or suncorpbank.com.au. Do not save Internet Banking as a favourite and never access Internet Banking via an email.
• Always check to see the address for internet banking starts with https:// and has a padlock on the browser.
• Avoid using shared computers such as Internet cafes. Always logout properly when using a shared computer. If you regularly use a shared computer or are a frequent traveller, we recommend purchasing a Suncorp Security Token.
• Suncorp Internet Banking should only show the URL or web address as internetbanking.suncorpmetway.com.au or suncorp.cardervicesdirect.com.au.
• Never leave Internet Banking logged in when you are away from your home or office PC. Always log off once you are done using Internet Banking.
• Keep a minimum daily limit (the amount of money that can be transferred outside of Suncorp Bank). The default limit is $5000.
• Check your transaction history and last login often. If you notice any unusual activity or transactions, call us on 13 11 75.

Banking on a Mobile Device

Suncorp Mobile Banking is as safe to use as Suncorp Internet Banking. You should consider the following tips to improve the security of your mobile device:

• Be careful about what applications you install on your mobile device.
• Ensure that you apply security patches as they become available for your device.
• We recommend that you setup a PIN for your phone that is required when you switch it on.
• Do not store and save personal information such as account numbers, customer IDs, External Transfer Passwords etc. on your mobile device.
• If you lose your mobile device, we recommend you change your Internet Banking password immediately if you use Mobile Phone Banking.

Telephone Banking

• Never disclose your Telephone Access Code (TAC) to anyone
• Suncorp Bank will never ask for your TAC or ask you to email your TAC. Our call centre consultants do not know your TAC as we do not store it on any system.
• If another person requires access to your accounts, consider allowing 'information only access' that allows the third party to only hear balances but not transact. This is also available for Internet Banking. Contact us on 13 11 75 for more information.

Bank Statements and Chequebooks

• Always check your bank statements. Ensure that you can account for every transaction. Notify Suncorp on 13 11 75 immediately if you detect any suspicious activity.
• Always shred or cut up bills, statements and expired cards before you throw them away.
• Keep your personal details secure -
  • store your chequebooks, bank statements and other sensitive information in a safe place
  • avoid sharing your passwords, PIN numbers or other sensitive information with anybody else
  • make sure that you destroy receipts, applications, bills and other sensitive information before throwing them in the bin
• If you change your address or other personal details, please notify Suncorp immediately on 13 11 75.
• If you ever lose a chequebook, a cheque or have not received one when you think you should have, contact us on 13 11 75 to check the status.
• Never send your sensitive details (particularly passwords) by email to anyone, including Suncorp staff unless it is via a secure message within Internet Banking.

Cards and ATMs

• Sign any new cards as soon as you receive them
• Carry your card with you, in a safe place and regularly check that you still have your card
• Destroy your card when it expires
• If your card is lost, stolen or misused then contact us immediately
• Remember to take your cash, card and receipts with you on completion of all ATM transactions
• Be aware when withdrawing money from automatic teller machines (ATMs). If anything seems out of place with the machine, DON'T complete a transaction.
• Memorise your PIN and choose PINs that are hard to guess (don't use any date of birth or address details)
• For more information on ATM security, go to our ATM security and skimming page.

Identity Theft

'Identity theft' is the term used when someone collects enough information about you to allow them to pose as you on the Internet or in other situations. An example of identity theft is when your credit card is used without your knowledge.

The risk of falling victim to identity theft in Australia is not high at present. However, it is important to take steps now to prevent this threat to your privacy from increasing. Here are a few tips to minimise the risk and consequences of your identity being used without your authorisation -

• Be careful about the information you reveal about yourself online, and always read the privacy policies of web sites to which you provide personal information.
• Do not give out personal information to anyone unless know they are a trusted and reputable source. Online forms generally do not ask for personal information. When in doubt, contact the organisation in question.
• Make sure that the computer you use to surf the Internet is properly secured (ie. has up-to-date anti-virus, firewall and anti-spyware protection). See our section on Protecting Your Computer for more information.
• Be aware of the common tricks used by online scammers and fraudsters. See our section on Online Fraud for more information.
• Choose passwords that are easy to remember but are hard to guess, and change them regularly.
• Read the Australian Government's 'Kit to Prevent And Respond to Identity Theft' , which provides very useful and detailed information.
• Contact SUNCORP on 13 11 75 if you suspect someone else knows your Internet Banking password, EFT password or PIN, or if you think you have fallen victim to fraud.

Our recommended security software AVG Internet Security comes standard with identity protection to secure and safeguard your personal information when you're online.

Download a Guide to help you safeguard your Suncorp Bank card PIN and Access Codes (PDF 92KB)