Renewing Your Security Token

Received a new Security Token? See the steps to activate below.

Note that Security Tokens can only be activated in the Desktop Version of Internet Banking


Step 1 - Login to Internet Banking


Step 2 - Click on the banner at the bottom on your accounts list once logged in


Step 3 - Review and Accept the Terms and Conditions for Security Tokens


Step 4 - Enter the serial number located on the back of the token (a 10 digit number)

Step 5 - Enter a security code on the front of the token

Your Security Token is now activated.


If you have any issues, please call us on 13 11 75


How we make your online banking experience safe and secure. 


Tips on staying safe when making purchases online.  

Explore the history of banking from your phone.

View our terms and conditions for Internet Banking


Suncorp-Metway Ltd ABN 010 831 722 (Suncorp Bank) (c) Sandstone Technology Pty Ltd ABN 66 073 904 462.  Banking products provided by Suncorp Bank.  Citigroup Pty Limited ABN 88 004 325 080 AFSL No. 238098 ("Citigroup") is the credit provider and issuer of Suncorp Clear Options Credit Cards.  Suncorp Bank Budget Tracker is only available to customers with a single profile within Suncorp Internet Banking. Manually uploaded transactions must be in the format required by Suncorp.  Suncorp takes no responsibility for uploaded files.  If registration is de-activated previously manually uploaded data will be lost.  Results and suggestions do not constitute personal financial product advice and should not be relied upon as such.  If any advice is provided it is general in nature only and does not take into consideration your full personal objectives, financial situation or needs.  You agree to the terms and conditions for Suncorp Bank Budget Tracker in accessing Suncorp Bank Budget Tracker. 

Apple and Macintosh are trademarks of Apple Computer, Inc., registered in the U.S. and other countries.

Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

® Registered to BPAY Pty Ltd ABN 69 079 137 518