19 May 2015
Suncorp Bank officially opened its new Rockhampton North Branch this week, providing a new approach to customer service.
The Rockhampton North Branch relocated to a new position within Stocklands Rockhampton Shopping Centre, allowing for greater technology capabilities and streamlined services.
Suncorp Bank Rockhampton Branch Manager, Kristova Thomas, said the branch’s interactive format responds to the changing trends of customer behaviour by combining technology with genuine face-to-face service to meet their banking needs.
“Our team is very excited to be able to offer customers a new branch experience. The branch may look different but the dedicated team of staff that the community has come to know will remain the same,” Mr Thomas said.
“With more customers turning to digital platforms, the way in which traditional bank branches are being used is changing. Our new branch is equipped with an external lobby, which gives customers 24-hour access to self-service banking facilities.”
The 24-hour lobby offers a range of new technology capabilities to simplify the customer experience, including an Intelligent Deposit ATM, a Coin Counting Machine, and will soon include a Cash Exchange Machine.
Mr Thomas said the Suncorp Bank team remained committed to building genuine connections with the busy Rockhampton community at their new location.
“All the new technological features are designed to enable staff to spend more time finding solutions to meet our customers’ goals,” Mr Thomas said.
"We feel confident our customers will enjoy this enhanced customer-focused style of service.”
The new branch, located at Shop 112a within the Stocklands Rockhampton Shopping Centre, is open for business from Monday to Thursday 9.00am – 4.30pm and Fridays 9.00am to 5.00pm.
Meghan Henricks 07 3135 2647 or 0408 533 590
Suncorp Group includes leading general insurance, banking, life insurance and superannuation brands in Australia and New Zealand. The Group has 14,500 employees and relationships with nine million customers. Suncorp Group Limited is a Top 15 ASX-listed company with $94 billion in assets. Suncorp Bank is Australia’s leading regional bank servicing more than one million personal, SME and agribusiness customers.