13 November 2013
Suncorp Bank is about to launch a complete overhaul to its mobile banking app to give customers an improved experience in accessing their money.
It will once again position Suncorp Bank as a leader in mobile banking with a cutting edge banking app for Apple and Android smartphones.
Head of Online Banking Simon Clarke says the building of the app originated from the ideas of the Bank’s customers.
“Key to the development of the new app were workshops with customers, learning from them about what would be the best features to include in the app,” Mr Clarke said.
“We’ve been checking back with customers along the development path,” he said.
The online team tested a lot of ideas and prototypes with customers to ensure the final app design was the easiest and simple of banking channels to use.
The app, which will be launched within weeks, is part of Suncorp Bank’s investment in digital channels and services, allowing customers to manage their money anywhere and anytime.
“Our customers are living in a more connected world and that extends to their financial needs.” Mr Clarke said.
“Convenience, speed and security are the biggest factors to mobile banking from the conversations with customers so these were the key focus to designing the new app,” he said.
The new app will be another simple and convenient way for customers to do their banking on the move and will compliment the service Suncorp Bank provides through its web site and branch network.
“Their lifestyles are busy and providing financial solutions that are always-on, is part of our digital strategy,” Mr Clarke said.
Since launching mobile banking two years ago, Suncorp Bank has experienced 190,000 downloads with the number of customers’ accessing their banking needs on smartphones outstripping desktop online banking.
Headlining the app
- Allowing customers to login with a 4 digit passcode
- View a balance simply by swiping the homepage
- Setting up real time and scheduled transactions to friends and family
- A complete overhaul of the user interface and language
Media Inquiries: Anthony Donaghy 07 3835 5580 or 0477 315 472
Suncorp Group includes leading general insurance, banking, life insurance, superannuation and investment brands in Australia and New Zealand. The Group has around 16,000 employees and relationships with nine million customers. It is a Top 20 ASX listed company with over $93 billion in assets. Today Suncorp is Australia's leading regional bank, largest domestic general insurance group, and second largest in New Zealand and has representation in 450 offices, branches and agencies throughout Australia and New Zealand.