Suncorp Bank is becoming ANZ.
This means, in the future, Suncorp Bank accounts will move to ANZ.
Why is the move happening?
As a result of ANZ’s acquisition of Suncorp Bank in July 2024, your accounts will move to ANZ, and you will bank with ANZ.
You’ll have access to ANZ’s network of banking specialists and branches, digital banking services and security features. Suncorp Bank and ANZ teams are working hard behind the scenes to help make the move to ANZ as smooth as possible.
What can I expect over the coming months?
Over the next several months, we’ll keep our Move Hub updated with information about what the move to ANZ will mean for your accounts. You’ll also receive updates directly from ANZ. It’s important to keep your contact details up to date so we can get in touch with you about the move. You can update your details in the Suncorp Bank App or Internet Banking, or by calling us or dropping by a Suncorp Bank branch.
We understand this is a change to your banking, and you may have questions about what it means for you. We’ll keep you updated along the way.
Check the changes to your loans
If you have a Suncorp Bank home loan or business loan (excluding equipment finance, business overdraft and line of credit), we’ll write to you soon to give early information about some key changes in how loans will work after the move to ANZ. The changes will depend on the loan type and its features.
When you receive the letter or email explaining some key changes that apply to your loan, please read it carefully.
ANZ will also write to you in upcoming months with details of your move, including key changes to your accounts.
Find out more about some key changes to loans and access our estimated loan repayment calculators:
Timeline for your move
Move timeline carousel. Use Tab to hear the selected card summary, then move through selected card links and carousel controls.
Understanding the move
Changes to loans
Find out some key changes to your loans and what you need to do before the move.
Get ready
Important information
You’ll be sent more details about how the move will work and what you need to do.
It's time to move
Prepare for the move
We’ll let you know what to expect and what you can do to be ready to move.
What does this mean for me?
After the move, you’ll bank with ANZ.
We’ll be in touch in the coming months with details of the move, and you’ll also receive updates directly from ANZ.
You’ll still see familiar faces.
Until your accounts move, Suncorp Bank staff will continue to help you. After the move, you’ll bank with ANZ and our people will become one team with ANZ.
You’ll have access to branches and support.
When Suncorp Bank becomes ANZ, there will be a larger network of banking specialists and branches throughout Australia.
Your accounts will benefit from ANZ anti-fraud technology.
When your accounts move to ANZ, they’ll benefit from ANZ’s anti-fraud technology, which works to recognise, flag and identify suspicious transactions.
What do I need to do right now?
Make sure that your contact details are up to date:
In the Suncorp Bank App:
- Log in and tap 'More' in the menu bar.
- Select 'Profile', then select the mobile, email or postal address options and follow the prompts to update.
Via Internet Banking:
- Log in and click 'Customer Profile' in the left-hand menu.
- Select the mobile, email or postal address options and follow the prompts to update.
Otherwise, contact us to update your contact details.
If you’re a home loan customer
Read the email or letter we’ve sent you carefully. It explains some of the key changes to your loan and what you may need to do before the move.
Find out more about some key changes to home loans and access our Estimated Home Loan Repayment Calculator to understand changes to your minimum loan repayment:
If you’re a business loan customer
Read the email or letter we’ve sent you carefully. It explains some key changes to your loan and what you may need to do before the move.
Find out more about some key changes to business loans and access our Estimated Business Loan Repayment Calculator to understand changes to your minimum loan repayment:
If you have a savings or deposit account
ANZ will share more information about deposits, savings and other products in the coming months.
Are you a business customer with specific digital banking needs?
If your business currently relies on online banking features such as:
- multiple authorisers for payments
- high payment or transaction limits
- support for specific accounts through a banking platform; or
- more complex payment, user access or administration requirements,
you may need ANZ Internet Banking for Business or ANZ Transactive Global to continue accessing similar services to those you currently have at Suncorp Bank after the move. This is because these features will not be available on the ANZ App or ANZ Internet Banking. ANZ will be in touch if this applies to you.
If you missed the call from ANZ or would like more information, please call 1800 351 663 for any business banking enquiries or 13 31 99 for Transactive Global.
Protecting yourself from scams during the move to ANZ
If you're ever unsure about an email or text claiming to be about the move to ANZ, don't click any links or give any banking details. The safest way to verify if a communication is from Suncorp Bank or ANZ is to check our Staying Scam Safe page or call us on 13 11 75.
Neither Suncorp Bank nor ANZ will ever ask you to:
- move money urgently to an account you don’t already have access to, or to ‘keep it safe’
- share sensitive banking details like passwords or PINs
- click a link in an email or SMS about the move to ANZ, including a link to log in to your account
- give or remove access to your computer, phone, or other devices.
If something doesn't feel right, stop and contact us – we're here to help.
Find out more information about staying scam safe before and during the move to ANZ
We’re here to help
Frequently Asked Questions
Your banking is moving from Suncorp Bank to ANZ – we call this 'the move from Suncorp Bank to ANZ'. As part of the move, we’re changing the terms and conditions of your Suncorp Bank accounts, including loans.
This means that your Suncorp Bank accounts will move to ANZ. After the move, you’ll bank with ANZ and use ANZ products, services, branches and contact centres. For example, a Suncorp Bank transaction account will become an ANZ transaction account, with some similarities and some differences.
If you have a Suncorp Bank home loan or business loan (excluding equipment finance, business overdraft and line of credit), you’ll soon be sent an email or letter from us outlining some of the key changes that will apply after the move. The changes will depend on the loan type and its features. Read the email or letter carefully, as it explains some of the key changes to your loan and what you may need to do before the move.
ANZ will share more information about deposits, savings and other products in the coming months.
In the meantime, you may want to make sure your contact details are up to date so Suncorp Bank and/or ANZ can provide you with important information that you’ll need to know about the move.
You'll be sent communications from Suncorp Bank and ANZ – by letter, email, text message, or through the Suncorp Bank App and Internet Banking.
Have you recently moved? If your postal address, email or mobile number is not up to date, you won’t receive the latest updates.
You can update your details:
In the Suncorp Bank App:
- Log in and tap 'More' in the menu bar.
- Select 'Profile', then select the mobile, email or postal address options and follow the prompts to update.
Via Internet Banking:
- Log in and click 'Customer Profile' in the left-hand menu.
- Select the mobile, email or postal address options and follow the prompts to update.
If you believe you haven’t received certain communications, please contact us.
You can also see updates here in the Move Hub.
If you have special needs or require additional support, we're here to help. We offer a range of accessible and inclusive banking services, and support will continue to be available throughout the move. Visit our Accessible & Inclusive Banking support page to learn more about the support options available and how to access them.
ANZ may reach out to you to discuss Internet Banking for Business or Transactive Global.
If you’ve missed an email or call from ANZ and would like more information about our business platforms, please call 1800 351 663 for any business banking enquiries or 13 31 99 for Transactive Global.
ANZ will never ask you to:
- move money urgently to an account you don’t already have access to or move it to ‘keep it safe’
- share sensitive information including passwords or PINs
- click a link in an email or SMS about the move to ANZ, including a link to log in to your account
- give or remove access to your computer, phone or other devices
Still unsure? Contact ANZ using a trusted phone number rather than replying to an email or clicking any links.
Suncorp Bank customers can’t delay or opt out of the move to ANZ.
We understand change can raise questions, so you’ll receive support and clear communication throughout the move to help make it as smooth as possible.
To talk through your options, call us on 13 11 75 or visit your nearest branch.
No. Customer accounts and products will be moved to ANZ during a planned move period.
Have another question about the move to ANZ?
Chat to our virtual assistant, Scout. Scout is here to help or can connect you to someone who can.
Explore our Move Hub on the Suncorp Bank App and Internet Banking
Log into the Suncorp Bank App or Internet Banking to find messages, answers and support to help make your move to ANZ easier.
Call or visit us
Phone us on 13 11 75, drop into your nearest branch, or chat with us through the Suncorp Bank App or Internet Banking.
Need extra support?
If you need communications in a different format, an interpreter, or any other kind of support, let us know. We'll work with you to make sure you have the information and assistance you need.
Experiencing financial difficulty?
Support is available. The move to ANZ doesn't change your access to hardship assistance.
Call us on 13 11 75 and we'll talk through your options with you.
Things you should know
Any advice as well as any information relating to the move from Suncorp Bank to ANZ is of a general nature and is being provided without taking into account your particular financial needs, circumstances and objectives. While every effort has been made to ensure the accuracy of the information, it is not guaranteed. You should obtain professional advice before acting on the information in this website. It does not constitute legal or tax advice, and you should seek expert advice in this regard.
Australia and New Zealand Banking Group Limited (ABN 11 005 357 522) (ANZ) acquired Norfina Limited (ABN 66 010 831 722) (Suncorp Bank) on 31 July 2024. As Suncorp Bank is now part of the ANZ Group, it may be necessary to vary the terms of your Suncorp Bank product to match the terms of a similar ANZ product. This means you may end up with a product that has different terms and features to those you initially applied for. In any event, Suncorp Bank will provide you with a more detailed notice of these changes if the variation applies to your products. A full list of changes relating to the current product offerings can be found at suncorpbank.com.au/variation. Please contact us if you have any questions or if there is a feature that is important to you.
Any credit or financial products issued by ANZ are issued under its Australian Credit Licence No 234527 or AFSL no 234527.
Temporary service interruptions may occur. Technical requirements apply.
ANZ Transactive Global and ANZ Internet Banking for Business are wholesale channels provided by ANZ subject to ANZ eligibility and approval criteria. Before deciding to acquire either of these, you should consider if they are appropriate for you and read the terms and conditions by searching ‘ANZ Transactive Global’ or ‘ANZ Internet Banking for Business’ on the ANZ website. Fees and charges apply. Please speak with ANZ to determine if ANZ Transactive Global or ANZ Internet Banking for Business is the right option for you.
