The Insurance Claim Visa Prepaid Card issued by Suncorp Bank offers you a convenient, secure and simple way to access your insurance claim settlement.
Features
Using your card
You can use your card at selected locations:
- At any point of sale merchants throughout Australia by pressing the “Credit” button and either signing or entering a PIN
- Online domestically and internationally*
For more information see our Frequently Asked Questions (FAQs) or refer to the Terms and Conditions of your card.
Fees
| Fee Type | Description | Fee |
| SMS balance fee | Where balance or transaction history is requested by SMS | $0.25 |
| Foreign Currency Transaction Fee | A percentage of the Australian dollar transaction amount on foreign currency transactions | 3.00% |
Other Fees and charges may apply. Please refer to the Terms and Conditions of your card.
Frequently Asked Questions
- Activating my Card
- Logging in for the first time
- Setting a PIN
- Using my card
- Card Expiry
- Checking my Balance
- Disputing a transaction
- Replacing a Lost/Stolen/Damaged card
I just received my Card, does it need to be activated?
The letter you received with your Card will advise you whether you need to activate it or whether it is already activated and ready for use. This is listed under the “Activating your Card” section of the letter.
If we have instructed you to activate your Card, you must not use the Card until you activate it.
How do I activate my Card online?
To activate your Card online, click the ‘log in’ link above. This will open a new web page. To activate your Card you will need to go to ‘First time log in’, where you will be prompted to enter some Card and personal information to identify yourself. You will then be prompted to set up a user name and password to use going forward.
Once you have logged in for the first time, your Card will be set to an ‘active’ status and you may begin to make purchases.
How do I activate my Card via phone?
To activate your Card via phone please call us on 1300 645 405.
During the activation process, you will be required to select a PIN in order to use your Card at point-of-sale.
I don’t have a user name or password, how do I get these?
Click the ‘log in’ link above to access the Prepaid Card web portal. This will open a new web page.
Select ‘First time log in’, where you will be prompted to enter some Card and personal information to identify yourself. You will then be prompted to set up a user name and password to use going forward.
How do I set a PIN?
You can set a PIN via the Prepaid Card web portal. Once logged in, select the ‘My Settings’ tab and the ‘Reset Card PIN’ option on the left hand menu. You will be prompted to verify yourself by inputting your Date of Birth (DDMMYYYY) and once successful you may select a 4 digit PIN.
Where can I use my Card?
You can use your Card:
- For purchases at point-of sale Merchants throughout Australia by pressing the “Credit” button and signing or entering a PIN
- Online or over the phone or by mail order at Merchants that accept the Card in Australia or Overseas. *
You cannot use your Card:
- To withdraw cash at Australian or Overseas ATMs, via a Suncorp Bank branch or using a point of sale terminal.
- For purchases at point-of-sale Merchants overseas.
- At Excluded Merchants
- For any unlawful purpose, including the purchase of goods or services prohibited by the laws of Australia.
When does my Card expire?
The expiry date is printed on the front of your Card and you will have until the Card expires to use the Card value.
How can I check my Card Value?
The initial value available on your Card is advised on the letter included with your Card. To check your up-to-date balance, you can click the ‘log in’ link above or call us on 1300 645 405.
You can also check your Card balance at any time by sending an SMS to 0457 777 555# with BAL space last 6 digits of your Card number (e.g. BAL XXXXXX).
How do I dispute a transaction?
If you’ve noticed a transaction that you don’t recognise, first check for more details. Some merchants may take a week or more to post a transaction to your card, or may have a merchant name which is different to their trading name. You can find out more details about the transaction by logging in online or by calling 1300 645 405.
If you still do not believe the transaction is valid, you can dispute an amount deducted from the Card Value within 90 days from the date of the disputed transaction. To dispute a transaction you must complete the Cardholder Dispute Form. You should submit this via fax to 1300 495 009 to us and we will commence investigation.
For more information about disputing transactions, please refer to the Terms and Conditions of your card.
How do I report my card Lost/Stolen/Damaged?
If your card has been lost, stolen or is no longer working as it should please call and advise us on 1300 645 405.
Things you should know
* Foreign currency conversion fee for Visa is 3.00% of the converted Australian Dollar transaction amount, made or charged to your card. The exchange rate between the transaction currency and the billing currency used for processing foreign currency transactions is a wholesale market rate selected by Visa from within a range of wholesale rates in effect one day prior to the processing date plus the percentage that Suncorp Bank charges for the foreign currency transaction fee above.
# Fees and charges apply for Card balances obtained by SMS.
Banking products are issued by Suncorp Metway Ltd. ABN 66 010 831 722 ("Suncorp Bank"). Please read the Terms and Conditions before using this product. Call Suncorp Bank on 1300 645 405 for more information. Suncorp Bank is only liable for the banking products or services it provides and not the products and services of other companies in the Suncorp Group.