Home Loans FAQ

All FAQs

How can I change the frequency of my home loan repayments?

If you have a Recurring Transfer set up to make your home loan repayments, you can change the frequency of this at any time by selecting ‘Transfer Money’, and then clicking on the ‘Edit’ button next to the relevant transfer (which should be listed on the page). If you want to change the frequency of your home loan repayments, and you make those repayments from funds stored in a Suncorp Bank account, you change your repayment frequency within Internet Banking by logging in, and then selecting ‘Edit’ in the ‘Transfers’ tab.

If you have a direct debit set up, either from a Suncorp account or an external bank account, If you are repaying your home loan from an external bank account (for example, from any non-Suncorp Bank account) and have a direct debit in place, you will need to contact the call centre on 13 11 75 to change your repayment frequency.

How can I make repayments on my loan?

There are several ways to do so, and you can choose the method most convenient for you. You can:

  • Arrange an automatic regular repayment from a nominated account - weekly, fortnightly or monthly - depending on which loan you have chosen
  • Transfer money from any other Suncorp Bank transaction or savings account through Phone or Internet Banking
  • Make a repayment at any Suncorp Bank branch.

Please note fees apply for some methods of payment.

For a complete guide to the fees and charges on our loans, please download the Lending Fees and Charges brochure or obtain a copy from a Suncorp Bank branch near you.

What interest am I currently being charged on my home loan?

You can see the amount of interest you are being charged on your home loan in Internet Banking.To see the interest you’re currently being charged on your home loan, simply log in to Internet Banking and click on your loan number on the main Internet Banking page. to reveal more information about your loan. Here you can see your interest rate, as well as other information about your loan such as linked accounts, when the next repayment is due, and how much you have available in Cash Back (if your loan has this option).

How can I check what my current home loan repayments are?

You can see the amount you repay each period (weekly, fortnightly or monthly) for your home loan in Internet Banking. SimplyTo see your home loan repayments, simply log in to Internet Banking, and click on your loan number on the main Internet Banking page. to reveal more information about your loan. You will be able to see what your next repayment is, when it will come out, and whether you are in advance with your payments.

Can I book an appointment online with a lender?

Yes. Simply enter your details in our online enquiry form, and one of our home loan specialists will call you back to set up an appointment at a time that suits you. You can choose to have an appointment with either a mobile lender who will come to you, or to visit your lender at your local branch.

How much can I borrow to buy a home?

Use our borrowing capabilities calculator to get an estimate. Alternatively, call 13 11 75 to speak to a home lending specialist and get a clear idea of how much you can borrow. You’ll be asked to provide the following and other information:
  • Your income, and your partner’s income if you are looking to buy a house together, 
  • How long you (and, if applicable, your partner) have been in your current job/s
  • Your savings and the value of any other assets 
  • Your debts, including personal loans and credit cards.

Can I access advance payments?

Yes. Our Cashback* facility lets you withdraw funds from your home loan that are above your normal repayments. By making these additional payments you are paying off your home loan as soon as possible, but you can draw this excess money at any time, for example for school and university expenses, a holiday, renovation, or any other purpose.

This feature is available on Suncorp Bank home loans (except for Fixed Rate Loans). The minimum withdrawal is $1,000, and we recommend you leave at least one month's repayment in your loan account.

If you want Cashback from an existing Suncorp Bank home loan, complete and print the applicable cashback request form and take to your nearest branch, or mail it to us.

* You need to apply for Cashback, which is available subject to conditions.

Can I attach a Home Loan Offset Account to my loan?

Yes. The Standard Variable Rate Home Loan comes with the option of a 100% Home Loan Offset facility attached to an Everyday Options account+. This account can allow you to use your income and savings to reduce your loan interest. Note: A Mortgage Offset Fee applies to set up the 100% Home Loan Offset Facility charged to the Loan account to be linked.


+The Everyday Options Account is issued by Suncorp-Metway Ltd ABN 66 010 831 722. Please read the relevant Product Information Document for Suncorp Bank Personal Deposit Accounts and the Terms and Conditions for Suncorp Bank accounts before making any decision regarding this product. Copies available in branch.

Can I pay extra each month?

You can pay extra in addition to your regular monthly repayment on our Variable Rate home loans at any time.
Additional repayments on our Fixed Rate home loans may incur an Early Payment Interest Adjustment Fee.
For more information on EPIA ask in branch for our EPIA brochure.

Can I pay out my home loan at any time?

You can pay out your loan as quickly as you like. There is a fee for finalising your home loan.

If you have a Fixed Rate home loan and want to break the term, an Early Repayment Adjustment Fee may also apply.

For more information on EPIA ask in branch for our EPIA brochure.

For what purposes can I borrow money?

We will lend you money:

  • to buy a residential property
  • to buy a residential investment property
  • to refinance an existing mortgage
  • to refinance an existing mortgage and consolidate your other debts
  • for investment purposes (other than property) where you provide enough equity in property as security
  • for a second mortgage over current property where extra money is needed to buy a residential investment property (in this case, Suncorp Bank will hold a first mortgage over the new property).


For any home loan, residential property must be offered as security.

Home Loan Interest Rates

At Suncorp Bank we publish our interest rates daily. Click through to see our Home Loan Interest Rates

How early can I repay my loan?

You can pay out your loan as quickly as you like. There is a fee for finalising your home loan. Check the Lending Fees and Charges brochure, for more. 

If you have a Fixed Rate home loan and want to break the term, an Early Repayment Adjustment Fee may also apply.

How much can I borrow?

The minimum amount we lend for a home loan is $10,000, and the maximum loan amount depends on your borrowing capacity and the value of the security property. Our loan calculators can give you an idea of how much your monthly repayments would be and how long you could take to repay the debt.

Once you submit your full application, we will assess your financial position and confirm the loan amount and term you have requested.

How much deposit do I need for a Home Loan?

The deposit you need will depend on the type of transaction and loan facility you choose. If you are looking at investing or purchasing your own property, you can borrow up to 95% of the purchase price or valuation (whichever is the lesser). If you are looking at purchasing vacant land, you can generally borrow up to 90% of the purchase price or valuation (whichever is the lesser).

You can generally borrow up to 95% of the purchase price for most of our home loans except for Line of Credit products, where you can generally borrow up to 90% of the purchase price or valuation (whichever is the lesser).

For Home Loans and Lines of Credit, you may need to pay Lenders Mortgage Insurance if the loan is more than 80% of the value of the property. This percentage may vary, depending on the type of home loan. Where Lenders Mortgage Insurance is payable for Lines of Credit, terms and conditions apply.

For Investors:

If you intend on borrowing for investment purposes, you will need to demonstrate 20% equity in your existing property or deposit.

If you already own a property, you can use equity in that property as a deposit to purchase another property. Suncorp Bank may hold security over both properties while the loan is being repaid.

What does it mean when my Everyday Options account is in offset mode?

If you have a standard variable home loan with us you're eligible to set your Everyday Options account in offset mode.

By setting your Everyday Options account to offset mode you'll be in the position to save on your home loan repayments by using  the combined balance in your Everyday Options accounts and any Sub-accounts as a 100% offset facility. This will reduce the interest payable on your linked home loan.

How it works?
Instead of getting paid interest on your savings the total amount of money in your Everyday Options account (minus any flexiRates you may have set up) is subtracted from your home loan amount and the difference is what’s used to calculate your interest repayments.
Put simply, the more money you’re able to save, the less interest you’ll end up paying on your home loan. Need more information? Visit the Offset page or call 13 11 75 to speak to a consultant about arranging to get your Everyday Options account in offset mode.

What is a comparison rate?

A comparison rate is a rate that indicates the true cost of a loan. This rate incorporates certain fees and charges that are applicable for the chosen product, and also takes into account what the interest rate will be after any introductory or honeymoon periods are finished.

What is direct salary crediting and how do I establish it?

You can arrange with your employer to have your salary directly credited into your loan account on a weekly, fortnightly or monthly basis.

What is pre-approval and how do I get it?

Pre-approval is a conditional approval based on your ability to repay a loan. This means that you can search for a home, knowing how much the bank is likely to be willing to lend you. To apply for pre-approval, see your branch lender or call us on 13 11 75. You should note carefully the conditions that apply to any pre-approval.

What is Stamp Duty?

Stamp Duty is a State Government tax that is payable on the transfer of a property, and is based on the state in which you are purchasing the property. It is one of those extras that add up when buying your home.

As an incentive for first home buyers, most Australian States and Territories offer Stamp Duty concessions to those purchasing their first property if it's under a certain amount.

To find out more about Stamp Duty and to see if you are eligible for any other government assistance visit www.firsthome.gov.au and click on your home state.

Other Stamp Duty costs to consider:
There may be more than one type of Stamp Duty payable when you buy your home. There's the duty, as described above, based on the property price. This is generally the highest cost associated with the purchase. And then there's Stamp Duty on the Mortgage. The rates vary depending on your State and the value of the property.

What is the difference between fixed and variable rates?

A fixed interest rate does not vary for the fixed rate period, which means your rate will remain constant (as will your repayment amounts) for this period regardless of market changes.

A variable interest rate may rise and fall in line with interest rate changes in the marketplace, and your loan payments will change accordingly to reflect these interest rate changes.

What sort of fees or charges will apply to my home loan?

Various bank fees and charges may apply for each of our home loans. The product information pages for each of our loan products includes fees information. Lending Fees and Charges Brochure

When do my payments start on a term loan?

Generally your repayments will begin one month from the date of settlement of your term loan. So for example, if your loan settled on the 2nd March, your first month’s repayment would be due on the 2nd April.

Who can borrow money?

Anyone over 18 who can meet our lending criteria can apply for a Suncorp Bank home loan – and you don't have to be an existing customer. We look for someone who is receiving a regular income and we need to know what your current debts and expenses are.

Will the bank require a property valuation?

In most instances, a valuation will be required. We will advise you at the time of your application if this applies to you.

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