Cashback is an easy way to access any extra money you have deposited to your home loan1. You can access your Cashback loan funds through your normal Internet banking arrangement or by downloading a Cashback Withdrawal request form.
Cashback Withdrawal Request Form
If you are unable to register for Online banking, you can simply download the Cashback withdrawal request form (PDF 27kb), then follow the checklist below.
You can also download the necessary Adobe Acrobat Reader if the appropriate software is not on your home or work computer.
This document is a PDF file which requires Adobe Acrobat Reader to view.
Checklist for Downloaded Form
| Steps | Details |
|---|---|
| 1 | Download the Cashback withdrawal request form (27kb) |
| 2 | Print and complete the form |
| 3 | Sign (all Borrowers) |
| 4 | Send via:
|
| 5 | Processing time will take approximately 2-3 working days |
Home Loan Cashback Instructions via Internet Banking
Registering for Loan Cashback
Your home loan must first be registered for Online Cashback in order to enable Online Cashback transactions.
Note. Separate forms must be completed for each home loan that you want Online Cashback available.
Steps to register:
- Logon to Internet Banking, select Loan Cashback from the Transfers section. Print and then complete the application form.
- Print the registration form. NB: terms and conditions will automatically print and form part of the registration process
- All Borrowers and Guarantors to the nominated loan must sign the registration form.
- Send the completed registration form to the mailing address provided on the form, or deliver to your local branch.
Only registered Internet Banking Borrowers will receive a secure message advising the outcome of your registration request.
If you do not receive a secure message within 10 working days of submitting your registration form, please contact us on 13 11 75.
Enabled Loans
Applicable products that have been registered to complete Online Cashback transactions
Application Products
At this time only personal home loans with a cashback facility are eligible to register for the Online Cashback functionality
System Maintenance
Online Cashback will generally be available during business hours Brisbane EST and may be available during other hours subject to Suncorp's processing requirements. When you select Online Cashback a message will advise you if it is not available.
Available Cashback Amount
The amount of funds that can be accessed through Online Cashback. You cannot access more than this amount.
Online Cashback Fees
Fees may apply for using Online Cashback. Full details can be obtained from your loan contract or by contacting our consultants on 13 11 75.
Transferring Funds
Only immediate transfers can be performed using Online Cashback. Future dated or recurring transfers are not available.
Funds can only be transferred to another account from your Suncorp Bank registered accounts available in Internet Banking. External transfers cannot be performed using Online Cashback.
Important Information regarding Loan Cashback online
You need to be aware of the following in deciding to proceed with registration for Cashback online:
- Online Cashback is subject to the terms and conditions outlined in your loan contract and the terms and conditions detailed on the registration form, including the terms and conditions for Internet Banking. You need to carefully read these before deciding whether to register for Online Cashback.
- All borrowers to the loan must agree to register for Online Cashback and must execute the registration form before registration can proceed.
- Even when you have registered for Online Cashback, you can still access Cashback in accordance with your loan contract by submitting a written Cashback request approved by all borrowers.
- Once you have registered for Online Cashback, any one borrower who has registered for Internet Banking can undertake Online Cashback transactions without the further approval or authorisation of any other borrowers. This means that if there is more than one borrower to a loan, any one borrower can withdraw all available Cashback from the loan without the knowledge or consent of the other borrowers. If you do not want this to happen, you should not register for Online Cashback.
- If you register for Online Cashback any one borrower can cancel the Online Cashback registration at any time by sending us a secure message, contacting us on 13 11 75, calling into a branch or putting their request in writing. If Online Cashback is cancelled, a new registration form will need to be completed by all borrowers in order to be able to access Online Cashback again. You will still be able to access Cashback in accordance with your loan contract by submitting a written Cashback request approved by all borrowers.
- We can withdraw access to Online Cashback either temporarily or permanently at any time without providing a reason. We can reject any application to register for Online Cashback without providing a reason.
Notification of Online Cashback Registration
Borrowers who are registered for Internet Banking will be sent notice by secure message that registration of the Online Cashback facility has been finalised. No further communications will be provided. NB: borrowers who are not yet registered for Internet Banking will not receive any notification when registration for Online Cashback is finalised.
Cancelling Online Cashback Registration
If you register for Online Cashback any one borrower can cancel the Online Cashback registration at any time by sending us a secure message, contacting us on 13 11 75, calling into a branch or putting their request in writing. If Online Cashback is cancelled, a new registration form will need to be completed by all borrowers in order to be able to access Online Cashback again.
Things you should know
1. Terms and Conditions apply. Minimum withdrawal amount is $1000. One free Cashback transaction per calendar month. The Cashback Fee will be charged then refunded to your account. A Cashback Fee applies for subsequent transactions.