Cash Passport Travel Money Card
The prepaid travel money card for easy spending overseas.
Multi-currency Cash PassportTM is a prepaid MasterCardTM travel money card that makes overseas spending easy and convenient. It's perfect for withdrawing cash overseas, or using the Card to pay for things like accommodation, transport, food, and even for shopping online.
Load up to 10 currencies1 on a single card
If you’re going to multiple destinations, or you shop online on overseas sites, Multi-currency Cash Passport could make your life so much simpler. Choose the currencies you need to use, and load the amount you need onto your Multi-currency Cash Passport card.
Once you’ve loaded the money onto your card, the exchange rate is locked in2, so you know exactly how much you have to spend on your travels.
Pay in local currencies
Take the card overseas, or use it online on overseas sites. Load your card with available currencies and spend in that currency to avoid foreign exchange conversion fees3.
You’re able to use your Multi-currency Cash Passport wherever MasterCard® is accepted.
Reload whenever you need to
You can top up your Multi-currency Cash Passport at any time online or in branch4.
Save yourself the hassle of running around to get local currency before your trip. Top up your Multi-currency Cash Passport and start planning the fun instead!
Other reasons to love Cash Passport:
- Load up to 10 currencies1
- Lock in exchange rates5
- Separate to your everyday bank accounts
- Great security features: Chip, PIN and Signature
- Valid for up to 5 years
- Load or reload online via the online portal, anywhere, anytime.
1 Before you make a decision to acquire the card, please check www.suncorp.cashpassport.com.au for the latest currencies supported
2 Lock in your exchange rates mean the exchange rate is locked in for the initial load only. The exchange rates for subsequent reloads will be set at the prevailing exchange rate at the time of the transaction.
3 Subject to any surcharge that may be imposed directly by a merchant.
4 Fees and charges may apply – refer to the Product Disclosure Statement for a full list of fees and limits.
5 Lock in your exchange rates mean the exchange rate is locked in for the initial load only. The exchange rates for subsequent reloads will be set at the prevailing exchange rate at the time of the transaction
Activating & Using
Activating your Multi-currency Cash Passport™
Once you receive your cards, you will need to activate them by calling 1800 098 231. (Number only works within Australia).
- Press 1 for English
- When prompted, enter your 16 digit primary card number (to identify which card is your primary card, ignore the last digit on each one and pick out the card with the lowest number. That is your primary card).
- When prompted, enter the 4 digits of the day and month of your birth. E.g. DD / MM
- Your card will be activated and your PIN will be read back to you for the primary card, which will be the same as the PIN provided with the card.
- Do this for each card.
Using your card overseas
Use Multi-currency Cash Passport to withdraw cash at over millions of ATMs that accept MasterCard®.
You can also use the card to pay for items in shops or restaurants. Just use it as you would use your normal Debit or Credit card. The difference is that you will be spending in the local currency, so you always know how much you have left, and won’t be stung by hefty foreign exchange conversion fees7.
Convenient and cost-effective online shopping
You can get some great deals online – but if they’re on overseas sites, the foreign exchange fees can really eat into those savings! Use your Multi-currency Cash Passport to pay in the local currency, and avoid those nasty fees.
Another great advantage is that the Multi-currency Cash Passport is completely separate to your usual bank account. If you’re concerned about giving your credit card details to a site, the Multi-currency Cash Passport gives you the freedom to shop online, while keeping your main banking details away from any online fraudsters.
Use “My Account” to keep track of your Multi-currency Cash Passport™
You can now check your balance online, review your transaction history, transfer money between currencies along with monitor the status of your reloads.
To do so, simply register at My Account.
24/7 Global emergency assistance
No matter what the time, whatever the place, you can contact the dedicated Cash Passport support team to help you, should you lose your Multi-currency Cash Passport, have it stolen or if you’re unable to access your money.
The card services team will then make arrangements to minimise the impact this will have on your trip, by either getting you access to emergency cash from the balance of your card and/or couriering you your new card direct to your destination.
Don't forget, that should you lose your primary card - you can still use your secondary card that was issued to you. This means you will continue to have access to your prepaid funds without having to wait for a replacement. Please note however that you must still contact card services to inform them of your lost or stolen primary card.
Lost both cards? Need access to money?
We have you covered. The card services team can organise replacement cards and if necessary, start the procedure for disputing unauthorised transactions while arranging funds (up to the balance on your card) to be directly sent to you.
Usually the funds can be sent to you within 2 hours, though it could be up to 24 hours for more remote locations.
|New Zealand||0800 444 691|
|Australia||1800 098 231|
|Hong Kong||800 966 321|
|Japan||00531 780 221|
|South Korea||00798 4434 1279|
|Thailand||001800 442 212|
|UK||0800 056 0572|
|USA/Canada||1 877 465 0085|
|Other countries||+44 207 649 9404|
How to dispute a transaction on your Multi-currency Cash Passport
If you find a transaction that does not look correct, please contact card services who can lodge a dispute on your behalf.
To notify card services of any unauthorized or disputed transactions, simply:
Please provide as much detail as possible when filling out the dispute claim form, so the problem can be accurately and quickly resolved on your behalf. You can use My Account to login and establish the details of which transactions you want to dispute.
You’ll receive a response within 10 working days.
7 Subject to any surcharge that may be imposed directly by a merchant.
Set up/reload costs
The costs applied to the Cash Passport are:
- No set up fee or reload fees8 when you use the online portal (excludes Debit Card Load).
- 1% fee of the amount you reload if you pay by BPAY9 with the details on the back of your card.
- $15 initial card load or reload fee when you visit your nearest Suncorp Bank branch.
- Save on fees by always using the online portal to reload your card.
Others fees and charges may apply – refer to the Multi-currency Cash Passport Product Disclosure Statement (“PDS”).
Foreign exchange margins
A foreign exchange margin applies to the transaction amount if the card is used for withdrawals in any currency other than a currency available on the card. Refer to the PDS for the current margin that will be applied.
Where you do not have a balance in the currency of the transaction, your card fund will be debited according to the default order of priority. Refer to the PDS.
Cash Passport limits
|Minimum amount you can load/reload on your card per load/reload||AU$100 or currency equivalent|
|Maximum amount you can load/reload on your card per load/reload (see additional requirements for Debit Card Load and BPAY reload below)||AU$100,000 or currency equivalent|
|Maximum amount you can load/reload on your Card using Debit Card Load||AUD$15,000 in any 24 hour period|
AUD$30,000 in any 7 day period
AUD$60,000 in any 30 day period
|Maximum BPAY reload amount in any 24 hour period||AU$25,000 or currency equivalent|
|Maximum balance allowed across all currencies during any 12 month period or at any one time||AU$100,000 or currency equivalent|
|Maximum you can withdraw from ATMs in any 24 hour period (some ATM operators may set their own withdrawal limits)||AU$3,000 or currency equivalent|
|Maximum value of EFTPOS transactions during any 24 hour period||AU$15,000 or currency equivalent|
8 Applies to foreign currency loads only. Other fees may apply – refer to the Product Disclosure Statement for a full list of fees and limits
9 Allow up to 2 business days for funds loaded via BPAY to appear in your account
MasterCard Prepaid Management Services Australia Pty Ltd (ABN 47 145 452 044, AFSL 386 837) arranges for the issue of the Multi-currency Cash Passport (“Cash Passport”) product in conjunction with the issuer, Heritage Bank Limited (ABN 32 087 652 024, AFSL 240 984). Suncorp-Metway Ltd (ABN 66 010 831 722, AFSL 229882) (“Suncorp Bank”) does not issue, recommend or provide advice in relation to the Cash Passport. You should consider the Product Disclosure Statement for the relevant Cash Passport available at www.suncorp.cashpassport.com.au before deciding to acquire the product. Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider if it is appropriate for you.MasterCard® and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.