Mail and Telephone Order Payments

Receiving Mail and Telephone Payments. 

Suncorp Bank’s Mail Order and Telephone Order (MOTO) payment solution enables your business to process individual mail, and telephone order payments in real-time, via a web-based payment page. 

Mail and Telephone Order Payments
Enquire Online

Is a MOTO payment solution right for my business?

The MOTO solution is ideal for -

  • Businesses whose customers provide credit-card details on mailed, scanned, or faxed forms.
  • Businesses who receive payments from customers over the phone.
  • Call centres, hotel central reservation centres, stadium seat bookings, and direct marketing businesses.


Key Features

  • Competitively priced, and customised to your business’s needs.
  • Real-time authorisation of transactions, even without the card being present.
  • Accepts all major credit cards and, upon approval, American Express and Diners Club.
  • Comprehensive transaction, settlement and reconciliation reports at your fingertips, using Merchant Administration, an Internet-based portal accessed via your browser.
  • Secure, industry standard online safety measures, to protect your customers’ card details.


Want to know more?

View the complete MOTO product specifications (PDF)


As the individual needs of each business is different, our competitive pricing plans are best discussed with one of our Payments Specialists. While you’re here, however, look what we offer you at no additional cost:

  • No authorisation fees.
  • No declined transaction fees.
  • Free depositing of trade into a Suncorp Bank Business Account.
  • Suncorp Bank offers one rate for all Visa and Master card, credit card transactions.