What happens at your appointment?

Everything you need to know about your appointment with a Suncorp Financial Planner.



What to expect from a Financial Planner
Make an Appointment

Making an appointment

Your first, obligation-free appointment with a Suncorp Financial Planner will go for approximately one hour. Suncorp will cover the cost associated with this appointment, so there’s no charge to you^.

During the appointment you’ll gain an understanding of the benefits of having a financial plan. If you choose to proceed, your Financial Planner will explain any applicable fees and charges. You can meet with a Suncorp Financial Planner either face-to-face or over-the-phone. Contact us online, visit your local branch or call us on 13 11 75.


What to bring to your appointment

To get the most value from your appointment you should bring along:

  • A list of your current investments, debts and income
  • Any existing insurance policies
  • An outline of your short and long-term goals
  • Your superannuation details. 


It's also useful to have a think about what you want to achieve from your appointment. Some questions to ask your Financial Planner may include:

  • What qualifications and experience do you have?
  • What can I expect from this meeting?
  • What products can you offer me?
  • What investment strategies should I consider?
  • How can I make sure I have enough for my retirement?
  • How can I protect my family, income and assets if something happens to me?
  • What fees do you charge?
  • What are the next stages after this meeting?

^A fee may be payable if a financial plan is prepared. 

The Process

The financial advice process

When you meet with a Suncorp Financial Planner for personal advice, they’ll guide you through five stages to help you meet your financial goals.

1. Get to know you

During your first obligation-free appointment, we’ll introduce Suncorp’s financial planning services. Then we’ll ask for information about your current situation and your financial and lifestyle goals, to ensure we gain a thorough understanding of how we can help you.


2. Research your options

If you’d like to proceed with personal advice, we’ll take the time to review everything you’ve told us and then research the solutions available to help you achieve your goals.


3. Present our advice

We’ll provide our advice in a written Statement of Advice (SOA), also known as a financial plan. You’ll have the opportunity to ask questions about our recommendations and together we can make any necessary adjustments.


4. Implement your financial plan

Once you’re happy with the direction we’re taking, we’ll agree on how to implement the recommendations.


5. Review your financial plan

Periodically, or at least when your personal or financial circumstances change, we’ll meet again to review and fine-tune your financial plan.


What happens if you need further advice?

At Suncorp we believe in making life easier for our clients, now and into the future. On request, we can review your circumstances in light of any legislative, economic or lifestyle changes, to ensure your plan stays on track to meeting your goals.

If you choose to proceed with supplementary advice, we’ll charge you a fee for this service. We’ll let you know exactly what this fee will be prior to proceeding.

Rest assured, during the entire advice process we are required to act in your best interests, not those of the product provider. We are not allowed to act without your instructions and we cannot:

  • Purchase or close a product on your behalf
  • Act as your Power of Attorney
  • Open or transact a trust account on your behalf
  • Receive cash directly from you or have cheques made out to us.


Important Information

Financial product advice is provided by representatives of Suncorp Financial Services Pty Limited ABN 50 010 844 621, AFSL 229882

This is general advice and does not take into account your objectives, financial situation or needs. Before acting on this general advice you should consider the Product Disclosure Statement and the appropriateness of the advice having regard to your objectives, financial situation and needs and consult your financial adviser.