Who can I talk to about my current situation or make a financial difficulty request?

Suncorp has a dedicated Customer Assist Team who can be contacted during normal business hours on 1800 225 223.

You can also advise any of our branch staff who will put you in contact with our Customer Assist Team.

Alternatively, you can email us at customer.assist@suncorp.com.au ;

Or write to us at:

Suncorp Bank Customer Assist Team IPC 4RE055

GPO Box 1453


If you would like to talk to a Financial Counsellor, you can call the Financial Counselling Hotline (which is independent of Suncorp Bank) on 1800 007 007 any time.