What happens if I don’t use my account for over 12 months?

An account that hasn’t been used for more than 12 months may become dormant. To reactivate a dormant account you'll need to do one of the following; 
1. If you only have one account with us you'll need to contact us and we'll arrange to reactive your account for you. Visit your local branch or call us on 13 11 75. 
2. If you have more than one account with us you can set up an internal transfer from another Suncorp Bank account to your dormant account via Phone Banking. Then repeat this process by transferring the money back to your other Suncorp Bank account. This will complete a full transaction from your dormant account which will ensure that is it active again.