What does it mean when it says I need to update my iPhone/iPad?

If you're using our iPhone app, you'll need to have an operating system of 7 or later. If you're using our Android app, you'll need an android operating system of 4 or later. Your device operating system is typically found in Settings > About device. Tap 'Update Software' to ensure you’re on the latest operating system.

If you need more assistance on updating your device, go to your device brand website.