My EFTPOS terminal is displaying "Line Busy - please wait".

Unfortunately the terminal cannot detect a dial tone.

Below are several possible solutions:

  • Make sure that the telephone line is clear by having all other active lines hung up and all modems or faxes stopped.
  • Make certain that the phone cord is plugged into the LINE port in the rear of the terminal.
  • Check to see that the phone cord is plugged in to the wall jack.
  • Replace the phone cord with one that has been verified as being functional.
  • Remove all line splitters and / or line couplers from the phone line or wall jack.
  • Make sure there are no other disturbances between the LINE port of the terminal and wall jack. Move the terminal to a line within the building that has been verified as functional.

If the problem is not resolved call 1800 836 055.