How long does it take to consider a financial difficulty request?

If you have provided all the information we need we have 21 days to review your situation and make a determination of your financial difficulty request. If we need further information during this time we will ask you for it.  We may require a further 21 days after receipt of the further information to make a decision.

If you do not provide us with the further information we request, we will make our assessment based on the information we have.