How do I lodge a complaint about a product or service at Suncorp Bank?

In the first instance most problems can be solved by simply talking to staff at your local Suncorp Bank branch, telephoning our call centre on 13 11 75. If your complaint is not resolved to your satisfaction or you do not wish to contact the people who provided your initial service you can :

  • Phone - 1800 689 762
  • Fax - 1300 767 337
  • Post - Reply Paid 1453. Suncorp Customer Relations Unit RE 058, GPO Box 1453, BRISBANE QLD 4001
  • Email -

To understand further our customer relations information and how to resolve your complaint you can read our product information documents or visit our customer relations page