How do I dispute a transaction?

If you’ve noticed a transaction that you don’t recognise, first check for more details. Some merchants may take a week or more to post a transaction to your card, or may have a merchant name which is different to their trading name. You can find out more details about the transaction by logging in online or by calling 1300 645 405.

If you still do not believe the transaction is valid, you can dispute an amount deducted from the Card Value within 90 days from the date of the disputed transaction. To dispute a transaction you must complete the Insurance Prepaid Visa Dispute Form. You should submit this via fax to 1300 495 009 to us and we will commence investigation.

For more information about disputing transactions, please refer to the Terms and Conditions of your card.