How can I protect myself from credit & debit card fraud?

  • Memorise your personal identification number (PIN) and destroy the original record. Don't use the same PIN for all your cards and don't choose your birth date or other easily identifiable numbers that might be on something else in your wallet. Do not record your PIN on your phone, even if it’s disguised.
  • Ensure your contact details, including your mobile phone number are up to date. Check statements and call Suncorp Bank immediately if you see anything suspicious.
  • Do not let your card out of your sight at anytime – for example, at a restaurant – go with the card.

Card fraud happens everywhere in the world – be just as vigilant when travelling overseas. Use ATMs in well lit areas. Notify Suncorp Bank before you travel overseas.

  • Always sign your card in ink as soon as you receive it.
  • Keep track of when new and reissued cards should arrive, and call Suncorp Bank if they don't arrive on time.
  • Make sure your mailbox is secure, and that only you and the postal carrier have access to it.
  • Tear up or shred all card receipts before you throw them away. Keep your statements in a safe place.
  • When you use your card online, make sure you are using a secure website. Look for a small key or lock symbol at the bottom right of your browser window. Deal only with reputable businesses and remember that if it sounds too good to be true, it probably is, especially when shopping online.
  • Never give your card number to strangers or telemarketers who call you on the phone. Don't give your card number unless you initiated the call.
  • Suncorp Bank will never call you to ask for your PIN.