How can I make a claim on my life insurance?

To make a claim on your Suncorp Lifeguard policy you can:

  • Speak to your Suncorp Financial Planner
  • Call the Suncorp Lifeguard claims team directly on 1800 114 172.

The steps in making a claim are: 
Step 1 – You notify us of the claim. 
Step 2 - We send you a claims kit that outlines our simple claims process, what information we need to process the claim, and the relevant claim form.
Step 3 – You return the information, and a Case Manager begins assessing the claim.
Step 4 - We let you know the outcome, and pay your benefit if the claim is successful.
These FAQs are bound by our standard terms and conditions.