Telephone Banking


  • Check balances on your accounts
  • Check your minimum payment and due date for your Clear Options Visa Card
  • Check your recent transactions
  • Transfer Funds
  • BPAY
  • Get interest Details
  • Get Information regarding recently presented cheques
  • Request a Statement

How to get set up

All you need is one of your account numbers to start using Telephone Banking. Then, simply call 13 11 25.

One of our consultants will ask you to create a 4 to 6 digit Telephone Access Code (TAC). This will be your code to access Telephone Banking and can also be used to register for Internet Banking

Menu options

Menu options - text version

 To start, call 13 11 25

 Enter your Telephone Access Code (TAC)

 Press 1 for Account Balance, 2 for Transactional Information, 3 to Transfer Money and BPAY, 4 for other enquiries.

 Once in Account Balance Menu - 1 for active account balance, 2 for all account balances, 3 for Clear Options Credit Card details

 Once in Transactional Information Menu - 1 for last 12 transactions, 2 for cheque information, 3 for request a statement, 4 for interest details

 Once in Transfer Money and BPAY Menu - 1 to transfer funds, 3 for BPAY

 Once in Other Enquiries Menu - 1 to organise account identifiers (account shortcuts) 2 to change your Telephone Access Code

 Keypad Commands throughout phone banking:

 Enter = hash

 Start = start again

 Zero = speak to a consultant

 One = answer yes

 Two = answer no

 Seven = main menu

 Eight = repeat information

 Nine = end call