Flexible, safe, secure mobile banking.
Download our free mobile banking app today for both iPhone and Android. Banking from your mobile phone is safe, secure, and easy. Try out our app today, and enjoy faster, more flexible access to your money, and check in regularly to see what features our team of developers are working on next!
Accessing your money
Login to the app with a 4 digit passcode
- You can nominate to login to Suncorp Bank Mobile Banking just with a 4 digit passcode.
- This can be setup when you first launch the app or later on via "Settings".
View one of your balances simply by swiping
- Need to check your balance before buying something? By setting up one of your accounts to be your "Quick Balance" account, you can view the balance simply by swiping on the login screen.
- This can be setup when you first launch the app or later on via "Settings".
- To enable quick balance, you'll just need to setup a passcode first.
Access Account Information
- View up to 6 months of transactions.
- View pending transactions recently made on your Visa Debit card or Clear Options Credit Card.
- Easily view information on your accounts such interest rates, loan & credit card repayments (if applicable) and interest details for tax time.
- Account Information can be accessed by tapping on your account and selecting the "i" symbol on the top right.
Manage Your Accounts
- Add new accounts you've opened.
- Add a new nickname to your accounts.
Transfers and Bills
Transfer Money to Friends and Family
- Transfer money between your accounts.
- Transfer money to friends and to other banks via the Send Money option.
- Setup transfers for a future date and also setup recurring transfers.
Pay Bills Easily with BPAY
- You can pay any bills that has the BPAY symbol directly via app.
- Setup BPAY payments for a future date and also setup recurring BPAY payments.
Security: Is banking on your mobile secure?
Mobile Banking is very secure and Suncorp Bank utilise a lot of tools and processes to ensure peace of mind when you bank on a mobile, including:
- Automated security testing – we run our secure and security systems through a range of automated tools and tests to make sure all our software changes are safe.
- Independent security reviews – we partner with specialists in IT security and we have each of our major changes reviewed by those external specialists, even if it’s just to get fresh eyes on a new feature we’ve implemented from a security perspective.
- Peformance testing – this is where we throw a lot of traffic at our mobile banking app, usually up to 10 times more traffic than we’d ever get from our existing customer-base, to ensure that our online banking systems are robust to handle lots of customers logging in; ie, that there are no crashes that could then interrupt what you’re doing with your money.
- Denial of Service Attack testing – our internal security experts regularly perform dummy tests and throw “the kitchen sink” of dangerous and unexpected scenarios at online banking to make sure it can handle anything in terms of security.
- Beyond this, we have a very talented Cyber Security and Fraud team who perform real time monitoring of all transations within the app.
To learn more, you can read our blog post on how we keep our Internet Banking systems secure.
Always ensure you download our mobile apps from either suncorpbank.com website or official App Stores for Apple and Android.
Save for Goal with FlexiRates
Unique to Suncorp Bank customers, flexiRates can lock away any amount, and term of your choosing - at a higher rate of interest, similar to how you would with a term deposit.
Navigating the App
Want to know where something is in our app, or would you like to see more? Check out the screenshots and video demo.
Help and FAQs
Need help with mobile banking? Browse our comprehensive FAQ database.
Mobile Banking App suggestion box
Do you have an improvement or idea for our mobile banking app? Let us know!
What's different in security between this app and Internet Banking?
- First off, you can now login to the app with a 4 digit passcode. This is an extra measure to ensure only you can access your accounts.
- If you're currently a security token user, if you wish, once you enter your token code once and setup a passcode, you'll no longer need to enter your token code to login.
- If you prefer to enter your token code at login, simply select "use my existing login" when in the wizard.
Transferring Funds using "Send Money"
- Send Money allows you to transfer money to another bank or to a Suncorp Bank account that isn't yours.
- If you're a new Suncorp Bank app user, you'll be able to transfer $2,000 per calendar day to other banks or to Suncorp Bank accounts that aren't yours.
- If you need to transfer more, to ensure your security, you'll need to use the desktop version of Internet Banking and order an External Transfer Password.
- If you currently use an External Transfer Password, you won't need to enter it within the Suncorp Bank app when using the "Send Money" function.
- If you have a Security Token however, you can transfer up to your normal daily limit you have in Internet Banking.
- Like Internet Banking, you can make BPAY payments up to $5,000 per calendar day.
- When you make a BPAY payment, your $5,000 limit will also include any "Send Money payments" you've made that day as well.
What happens if I lose my phone?
If you lose your phone, try and phone us straight away with another phone. We can remove the Suncorp Bank app from your phone and also disable your Customer ID.
How we protect your banking on your mobile
We have a 5 minute timer on the app. We'll automatically log you off after 5 minutes of no activity.
We have real time fraud detection monitoring every transaction that happens from Suncorp Bank Mobile Banking.
Security Tips for Mobile Devices
- We recommend setting up a passcode or password for your phone. If you lose it, it makes it a lot harder to get into any personal details.
- Utilise Apple's "find my iPhone" app or Android's "lookout" app. This allows you to find your phone if you lose it using your phone's GPS and even wipe/delete your phone's contents.
- Don't store any important passwords or PINs in your phone's "notes" section. This is the first place people will look.
- Only install apps including Suncorp apps via official app stores for Apple, Android etc. Don't install apps via email links or websites you may not trust.
- Be careful of free or untrusted wifi access. It may be free but it might not be 100% safe.
- Keep your profile contact details up-to-date. You can usually see if there's an update in the "update settings" section of your phone. Having up to date software provides better protection.
Version 4.0 October 2014
Secure Messages and Alerts
- Receive alerts for scheduled transactions that have been processed
- Send secure messages to us within the app
- Be alerted of things to action for your accounts
Version 3.5 August 2014
We've added more features to assist with managing your accounts
- Add newly opened accounts to your list.
- Add a nickname for your accounts. You can do this by tapping on your account and tapping the icons in the top right.
- 'Swipe' to delete billers and recipients in the new "Manage Contacts" section in the transfers menu.
- Approve or reject transactions that require your approval.
Version 3.4 June 2014
Be able to pass on your account details with QuickShare
- Our QuickShare feature allows you to share your details with a contact in your phone via SMS.
- You can also setup QuickShare to be accessible from your app homescreen.
- If your friends are with Suncorp Bank, you can scan a QR code and have send money transfers automatically filled in for you.
- We've also added some new quick access menus from the balances screen.
Version 3.3 April 2014
Manage your tranfers and payments
You can now schedule, edit and manage all of your transfers and BPAY bills.
Version 3.2 March 2014
You can now lock away a portion of money from your savings accounts and earn a higher rate of interest with flexiRates.
Version 3.1 January 2014
You can now view detailed information such as:
- Loan and credit card payment due dates
- Interest earned and paid to help with tax time
- Available cashback
- Interest rates
- BSB details
Access account details simply by clicking the "i" icon once you select an account from the balances screen.
The iOS application supports version 6.0 and above. Learn how to update your Apple device.
The Android application supports version 2.2 and above.
Internet connection is required when using the Suncorp Bank iPhone or Android app. Normal data charges apply.
Apple, the Apple logo, iPhone and iPod touch are trademarks of Apple Inc. App Store is a service mark of Apple Inc.
Android is a trademark of Google Inc.