What can you do in Internet Banking?
Manage your money
Account Balances. View your Account Balances and transaction history.
eStatements. View your statements online and save paper.
Balance Alerts. Set up alerts to help keep track of your money.
Interest. Easily access your interest on your accounts (handy at tax time!).
Transfer money & pay bills
Transfer funds. Move money between your own accounts.
Send money. Transfer money to friends or family here or overseas.
Pay a bill. Using a BPAY biller code.
View your bills. Receive your bills online with BPAY View.
Schedule payments. Set up one-off or recurring future transfers or payments.
Home loan redraw. Redraw funds from an applicable home loan.
Manage contacts. Manage your billers and recipients.
Flexirates. Lock away some of your savings to earn more interest. See More.
Budget tracker. Set savings goals and see where your money is going. See More.
Business banking features
Bulk Payments. Use business payments to pay employees or creditors.
Export Transactions. Export your transactions to CSV and other formats.
Approvals. Multi-approver options for transfers and payments.
Other handy features
- Access receipts for transfers and bills paid from your accounts
- Use profiles to split your accounts into separate views
- Keep track of home loan & personal loan details and repayments
- Easy account opening via Internet Banking
- Have an enquiry? Contact our consultants directly and securely through our inbuilt message service
Mobile Internet Banking
Our Internet Banking App is a great way for you to be able to access your money when you’re out and about.
Find out how Internet Banking can help you prepare for tax time, whether you need to obtain interest details, download transaction history, or make a payment to the ATO.
Special features designed for our business customers
Pay your staff and suppliers with ease
If you need to make multiple payments to people, for the employee payroll for example, our bulk payments system can make this easy for you. You can create up to 25 different templates, each with up to 1,000 unique recipient details.
You can either set it up within Internet Banking, or import files from accounting software such as Quicken, MYOB or Xero.
How to use
1. Once you’re a registered Internet Banking and Business Payments customer, log on and select ‘Business Payments’.
2. To create a new business template, select the ‘manual entry’ option. You’ll then be able to add transactions into the table, similarly to an online spreadsheet.
3. If you use MYOB or Quicken, you can upload a payment file directly into Business Payments, saving you time with manual entry.
4. Finally, select the accounts you wish to use and you’re done. Payments submitted before 4pm will generally be available to recipients on the next business day.
Find out more about how to use Business Payment credit in Internet Banking.
How to apply
All you need to use Business Payments is an eligible Suncorp Bank business account, an external password or security token for extra security – which can be obtained by calling us on 13 11 75 or by ordering via Internet Banking – and a Credit APCA (Australian Payments Clearing Association) ID.
Xero is an online accounting software, which provides you with visibility of your business accounts in a simple, smart and secure way. Suncorp Bank has partnered with Xero to offer you a convenient accounting option for your banking.
Transaction and Savings accounts: Our partnership means that you can easily have your account transactions sent automatically into Xero with Suncorp Bank direct feeds. Direct feeds can be set up for everyday accounts, offset accounts and savings accounts. Visit the help centre to learn more.
Other accounts i.e. Credit cards and loans. For other accounts, you can set up your Suncorp Bank account within Xero, and every time you log in, any new transactions will be pulled from Internet Banking into Xero. If you prefer, you can download your transaction history from Internet Banking, and manually upload it into Xero as well – the choice is yours!
Find out more about our business bank accounts.
Receiving Payments as a Business
All of our Merchant services - from EFTPOS terminals, to Mail and Telephone ordering, to setting up an online store.
Paying Employees, Suppliers, or Creditors
Pay your staff, creditors, and suppliers with our easy Business Payments solutions.
Become a BPAY® biller
BPAY billing helps you simplify the process of collecting bill and invoice payments, and offers your customers more ways to pay.
Visa Checkout by Visa
Make payments online using a digital wallet.
How we keep you safe
Internet Banking has a range of features to ensure your banking is completely secure when online including:
- real time fraud detection
- industry level encryption and protection
- locking your logon if more than 3 incorrect attempts are made, and
- logging you off automatically if there is 10 minutes of no activity.
We have a dedicated team of investigators working to detect any fraudulent attempts to access Suncorp Bank accounts. Find out more about how we protect you.
What you can do
- Make sure you always access Internet Banking via www.suncorpbank.com.au
- Keep your computer and virus protection software up to date
- Keep your password private
Find out more about safe banking.
To ensure your devices have comprehensive security, Suncorp has partnered with Intel Security to offer you a 3 month free trial of their McAfee Multi Access offering.
Security Tokens provide extra protection to your Internet or Mobile Banking.
The Security Token generates a random 6-digit code every 60 seconds. Because the code is constantly changing and is unique to your token, no one but you will have the code needed to access your accounts. Without a token, no one will be able to logon with your Internet Banking ID, except you. They cost $20, but can be a great investment in your peace of mind.
How does it change what I do in Internet Banking?
Once you order a token, you'll need it to perform the below actions:
- When you logon to Internet Banking / Mobile Banking
- When you transfer money outside of Suncorp Bank
- When you perform a Global Payment
- When you perform Business Payments
- When you want to increase your daily limit
If you currently use an External Transfer Password, the token will automatically replace this.
You can order a security token from within Internet Banking. Find out more.
Problems with your token
If your Security Token is lost, stolen or does not work properly you should call us immediately on 13 11 75. We’ll deactivate your Security Token and give you a temporary password to use until you receive your new Security Token. If you lose your Security Token and want another, you’ll need to pay for the replacement.
You can cancel your Security Token at any time by calling us on 13 11 75.
Internet Banking Security
Learn how Suncorp Internet Banking safeguards your privacy and security.
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Suncorp-Metway Ltd ABN 010 831 722 (Suncorp Bank) (c) Sandstone Technology Pty Ltd ABN 66 073 904 462. Banking products provided by Suncorp Bank. Citigroup Pty Limited ABN 88 004 325 080 AFSL No. 238098 ("Citigroup") is the credit provider and issuer of Suncorp Clear Options Credit Cards. Suncorp Bank Budget Tracker is only available to customers with a single profile within Suncorp Internet Banking. Manually uploaded transactions must be in the format required by Suncorp. Suncorp takes no responsibility for uploaded files. If registration is de-activated previously manually uploaded data will be lost. Results and suggestions do not constitute personal financial product advice and should not be relied upon as such. If any advice is provided it is general in nature only and does not take into consideration your full personal objectives, financial situation or needs. You agree to the terms and conditions for Suncorp Bank Budget Tracker in accessing Suncorp Bank Budget Tracker.
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