The Suncorp Bank and partnered ATM Network
Through the combined networks of Suncorp Bank and Bendigo Bank, you’ll be able to use 1,500 ATMs across Australia, without incurring a direct charge fee - so you can access your money in more places than ever before.
To find your nearest ATM, use our Branch and ATM locator tool.
Searching on your mobile? You can either download our apps for iPhone or Android to find your nearest ATM whilst on the go, or visit www.suncorpbank.com.au in your device’s browser.
Our ATMs just got smarter
We’re introducing a new range of ATMs including Smart ATMs, Coin Deposit Machines and Change machines.
With so many automated facilities, your PIN number is more important than ever. If you don’t have one, visit your nearest branch or call 13 11 75 and have one posted to you.
- Smart ATMs – deposit cash and/or cheques in real time – 24/7, without envelopes.
- Coin Deposit Machines – Count coins and deposit straight into your account – no pre-bagging required.
- Change Machines – Business will never run out of change again with 24/7 access to exchange notes for rolled coins and small notes.
Find out more about our machines and how to use them:
ATM Security Tips
ATM Tampering has become an increased method of Fraud. Here you will find information and tips to follow when using ATMs.
What is ATM Card Skimming?
- ATM card skimming is a method used by criminals to capture data from the magnetic stripe on the back of an ATM card. The data is then transmitted wirelessly to criminals waiting nearby.
- The devices are attached over the top of an ATM’s card reader slot.
- PIN capturing is attaching a camera in a certain position on the ATM in order to capture the user’s PIN.
- ATM card skimming can also be done at EFTPOS terminals in shops. Staff can swipe your card through a fake terminal before the real one to capture your details.
How to identify an ATM skimming device
- Pay attention to all of the touch and action points on the ATM. (i.e. keypad, card reader slot, lighting diffusers and ATM keypad area)
- Inspect the front of the ATM for unusual or non-standard appearances around the card slot reader such as scratches, marks, adhesive and tape residue that could indicate that the ATM has been tampered with.
- When shopping and paying via EFTPOS, keep an eye on your card at all times.
Examples of Tampered ATMs
ATM skimming devices can often be very hard to detect. The below example shows a machine with and without a skimming device attached. Common things to spot are a non-flashing light on the card slot and sticky residue around the card slot.
|Non-tampered ATM||Tampered ATM|
ATM Security Tips
- If you do not feel safe using an ATM or think that it has been tampered with, do not use it.
- Be aware of your surroundings when using an ATM. Do not use or approach an ATM if there are people nearby that make you feel threatened. Be suspicious of an ATM if it has a physical sign on it advising you to use another ATM.
- Do not approach any suspicious people hanging around the ATM under any circumstances.
- Do not allow anyone to observe you entering your PIN into an ATM. You should cover the keypad with your hands whilst you enter your PIN, even if you believe you are not being watched.
- If an ATM does not return your card or does not issue your money stay near the ATM and contact us on 13 11 75 (+61 7 3362 1222 internationally) immediately.