Customer Service a Cut Above the Rest

28 April 2016 

Suncorp Bank has been named the Gold Standard Winner of the Reader's Digest Quality Service Award in the highly competitive Personal Banking category.

Announced at yesterday’s Quality Service Awards presentation, Reader’s Digest revealed Suncorp Bank as the frontrunner in customer service standards, which Suncorp Executive General Manager, Lynne Sutherland, said is testament to the Bank’s unwavering commitment to providing outstanding service to its customers.

“Australia’s banking landscape is a competitive market, so to be recognised as the industry leader in customer services reaffirms Suncorp Bank’s position as the genuine alternative to the major banks,” Ms Sutherland said.

“This award showcases the great things we are doing to strengthen the value we deliver to our customers, and recognises the high level of customer service displayed by our staff across the country.”

Reader’s Digest Managing Editor, Louise Waterson, said the survey gave Australian consumers the chance to share their views on which companies they believe consistently deliver the very best customer service.

“The 2016 Quality Service Awards recognised the businesses with the happiest, most satisfied customers in their respective fields – at the same time encouraged and rewarded genuine customer service,” she said. 

The Quality Service Awards recognised customer service satisfaction and excellence across 30 categories with winners determined by votes from more than 1,500 Australian consumers.




Media Contact: Ashleigh Paterson 07 3135 2562 or 0407 925 665 | Emma Kissick 07 3135 2505

About Suncorp: Suncorp Group includes leading general insurance, banking, life insurance and superannuation brands in Australia and New Zealand. The Group has 14,500 employees and relationships with nine million customers. Suncorp Group Limited is a Top 20 ASX-listed company with $94 billion in assets. Suncorp Bank is Australia’s leading regional bank servicing more than one million personal, SME and agribusiness customers.